TD Insurance Auto Insurance Reviews

I wanted to add a second car into my policy, I dialled and was put on hold for around 2 hours, then I decided to hang off without success to have insurance on my car. The next call that I will do is to cancel my policies. It is a waste of time and energy been treated like they do not care about customer service.

Absolutely ridiculous... I have been on hold for over 2 hours listening to music on two different lines and can not get anyone to speak to. How do these guys stay in business?

I had another insurance for 6 years, but a year ago I got a good rate on Auto Insurance from TD Bank. So I signed up for both home and auto insurance with them. Being a single person and driver with 19+ driving history and no claims or tickets in 19 years, and with 887/900 credit score, I consider myself a good customer. To my dismay, I received renewal documents from TD insurance a week (!) before the renewal date and with a $500/year increase in premium. How would you call this insurance? I call it scam artists. Needless to say, I switched back to the previous insurance and do NOT recommend anyone to use TD Insurance neither for home nor for auto. They'll lure you in just to hit you with a 25% increase the following year. Shame on you TD!

My company wouldn't accept the car back due to COVID and asked me to keep it for another 2 days. I told TD about it and they said it wouldn't be a problem and I would be charged only for the days I needed it. I returned the car and cancelled the insurance. TD charged me close to 200 dollars as a penalty. I have submitted a complaint to AMF and am moving my insurance to another company, which is coming for renewal. I was guaranteed certain things that this company's greed cannot commit to. I am following up and moving all my banking in the coming weeks to another company as well. If TD puts their name to this company, they need to improve it from the ground up.

I got my policy in Feb and told them I am going to start my college in May, so they told me, for now, it will 290$ per month and once my college starts I need to give a call they will reduce to 222$ per month but they reduced only 6$ per month according to which is now $284 saying they can't reduce now it can be only done while getting the policy. And if I want to change to another company who is giving me less quote they will charge me around $280 penalty. Pathetic. Not at all professional.

I have TD insurance home and auto for a year then they sent renew with increase everything 13-14%. I asked them why it increased especially during the COVID-19 outbreak and people not using much cars. The answer was they estimated the cost to repair my car in case an accident would be higher compared last year and cost to rebuild home higher. I asked why the apps TDadvantages predicted discount 23%, why I did not get the discount instead of 13% increased. They said I did not meet 1000km, even I still have 1 month before renewing policy to make up to 1000km. They said no adjustment in even if I make it to 1000km. This company is trying to rip you off even in difficult COVID-19 times. I have shopped around actually found a much better deal, better coverage 25% cheaper both home and car insurance. The way they deal with clients, I would cancel the insurance with them.

The worst insurance provider. I have been charged thrice in a month. They cancelled and updated my policy without my concern and then said they tried to reach me but I never got any call. NEVER GET A INSURANCE FROM TD.

They play the waiting game and dodge communications to avoid paying claims! Horrible human beings hired as representatives and "managers" who don't care and seem to be incentivized to rip you off. I had a simple not-at-fault accident and they wasted months of back and forth, switched me to another representative after mine had gone unresponsive for months and now claim the one year is passed and that I will not be paid what I was due. Go anywhere else but here is you want to be "covered"... can't call it coverage if they don't pay!

I had a claim for my new truck. It got hit while parked and was totalled. TD did not want to replace the vehicle (even though we paid an extra premium) and forced us to repair it. Repairs took several months and happened to be completed during the peak of the COVID 19 pandemic. Instead of waiting for the situation to get better they decided to cancel the payment extension of our rental and gave us a day to coordinate pick up and drop off of our car and car rental. They had no consideration for us nor the current situation affecting the entire world - not even exceptional circumstances could get TD to implement some decent customer service. So sad.

They didn't return calls until I left a message that I was calling a lawyer. No, I have been sent to another claim agent left message to guess what no return.