Aviva Auto Insurance Reviews

I regret to take policy form them. I hate them and recommend everyone to not go for Aviva ever. They have terrible and joker set of employees....who have no idea what is going on with their clients claim they themselves are dealing, they do not inform their clients of leaving company, joining company, making changes to policy and even if they heard you voicemail that you left 5-6 times and all different days of month, they do not consider it important to reply you, they tell you to take the vehicle to assess, just for estimate and then give you good news that you are approved and you can leave your vehicle to be repaired, after repair they will leave it to you and body shop an say this is between you and him and that you have to pay to body shop in order to take your vehicle back, Ombudsman is another useless person who is there to uselessly akeep on arguing with you just for the sake of arguments and whose statements keep on changing every 2 minutes and they do not write in Final letter what they talk ...they are all cheaters,,,including the brokers who you take the policy from as they do not give you any updates.

Never use a service from Aviva company if you have at least another choice. I have very bad experience and still not receive money for my car which disappear almost 9 months ago. They do everything to take longer and finally looks like will not pay for my lost.

I have auto insurance with them for more than one year. This year I moved just cross the road. Without any inform they just changed my rate double and charged directly from my bank account. I tried many times to talk to them but they said there is no record of my policy number. If so how could they charged me? I am cancelling it now.

Worst insurance company I ever had . Very slow it has been 3 months and my car still not repaired . It's like calling or emailing to people from a different planet asking and begging them to respond still no respond from this company

I had a claim with this company, very slow to respond agents never answer phones or return calls, and EXTREMELY UNPROFESSIONAL, the better business bureau should get involved with companies like this, and when it comes to payouts they want to pay as low as possible, they actually think it's better to get hurt or lose your life instead of the vehicle getting damaged so they don't have to payout. If I had read reviews before signing with this company I would have never signed with them and the agent that recommended them is never going to suggest them again to any other client.

This insurance is pathetic. It might be cheap, but it's not worth a penny. Having to deal with a claim is going to leave me grey haired and stressed out. The claim agents never answer the phone, never call back and never reply to emails. Even the managers are the same. Waiting for adjuster to estimate the damages is another story, I honestly don't know what kind of incompetent people work there.
Again, stay away from Aviva, I know I will. Better to pay more, but have a piece of mind.

The Aviva agent was slow to return calls, kept passing the buck to the adjuster and refused to address our concerns. It has been such a horrible experience for us our insurance agent is never selling policies by this company again. We have never felt more disrespected by a company

I got rear ended and they claimed that it was my fault because my turn signal was on. I was completely in my lane and got hit by someone who was behind me in my lane. Yet, they denied service saying they can't hold the other party responsible. My car is destroyed and my neck is in a very stressed condition. Yet they didn't even care to investigate. They just left a voice mail. Horrible, horrible horrible insurance company. Stay as far away as you possibly could!