Aviva Auto Insurance Reviews

My 2014 Honda Civic was rear ended and totalled. The claims process was quick, easy and satisfactory. I had only been with Aviva for a couple months, and the at fault party was not with Aviva which probably helped. My adjuster did go on a week vacation right after the accident which worried me but my car was able to be driven, it was the holidays and she did get back to me as soon as she got back. I was happy with the payout process, the rental process and the communication. They also refunded me for my car seats that were in the car at the time which was great. Overall very happy! Sorry to everyone else that has not had this experience though.

I have never had a more easy and simple claim process, ever! I made the call about hail damage to my car and had an appointment to have the estimate 2 days later. The next day after the estimate it was determined it was a total loss, and very fair compensation offers were made by telephone. I accepted an offer and was reimbursed exactly one week to the claim date, wow. The service was amazing and personable. They were compassionate as to my welfare, and kind and clear as to the conditions of my coverage. I wouldn't hesitate to recommend this company to anyone. I am completely satisfied, and then some.