Aviva first claim
by Scott B on Apr 4, 2024
4.7 out of 5 stars
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Aviva Auto Insurance Reviews
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Agent/rep attitude (2)
Agent/rep availability (2)
Agent/rep callbacks (1)
Agent/rep knowledge (2)
Billing/payments (2)
Claim - adjuster (1)
Claim - rental car (2)
Claim - repair shop (1)
Claim payout amount (1)
Claim processing time (2)
Email/message wait time (1)
Insurance Rates, Prices (2)
Policy changes experience (1)
Policy coverage (4)
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My three-year-old car was classified as not economical to repair.
The claim adjuster guided me through the process professionally,
helpfully and I have received the payment three days after the reached settlement.
Had a positive experience calling Aviva after my car was declared a write-off. Staff did a great job replying to emails and keeping me updated. It did take a bit longer than expected, but I was provided a rental until the case was settled, with good rates. Overall, was very satisfied with their help and knowledge.