Aviva Auto Insurance Reviews

So, I had a collision back in March 2019. I didn't want a claim as it was minor scratches; my car still runs fine. After going to the collision reporting center, they made a claim automatically for me despite me telling them I wasn't going through insurance. That happened right in the collision reporting center, be careful! The next day I'm contacted by a claims adjuster. He was very friendly. I told him I didn't want a claim but he said that now that they know about the collision and the claim has been opened, he can't close it and that it will impact my policy anyway. So since I was already going to get screwed, I thought I might as well go through with the claim. Well, after some back and forth, the claims adjuster, as well as the "recommended" body shop, screwed up after I took my car in for an estimate. I gave them the claims number and called my insurance adjuster on it. I was very polite as well as the "recommended" body shop. I told him that he needs to look into the issue and get back to me. That was 36 months ago. I haven't heard from him since. I still check my e-mail for updates, I'm still driving around in a damaged car. OH! I've also paid more in additional premium over the past 3 years than the estimate from the body shop to fix my damn car, yet Aviva has paid out $0 on the claim. So, they've made their money back from me.... on a claim that they never paid out on. Cool stuff.

This company is the worst company I have ever experienced they really harassed me with my auto claim. First of all, they took a whole month to just take my claim on top of it they lied to me they said your car since it has high mileage it will be written off, but they took another month just to find out if they should write it off or repair it. My car was totally totaled from the front end also all the wiring harness and fuse box were burnout but instead of sanding it to salvage they repaid a salvage vehicle and made it active. At first, they told me the repairs will cost me $4000 I ended up paying $10500, this is one of the worst companies to deal with! Please, find a better company. Aviva is a liar and thief when comes to an auto insurance claim.

I was with Aviva for 2 years and it was all smooth sailing till another driver hit my car and I had to file a claim. It turns out all the negative reviews I saw here when I was deciding whether to sign up are true. Good luck getting an insurance adjuster to contact you, it’s been 4 days and I have heard absolutely nothing from them, meanwhile the appointment they booked me at the body shop is in one day. They have stringent business hours, so if you don’t have time in your workday to call them and beg them to do their job, you’re out of luck like I am now. The useless insurance company will be switching my insurance away once my contract is up in a couple of months.

These people are incompetent to the highest degree. I have had two small claims with them and both experiences were a nightmare. They shuffle paperwork and say that paper hasn't been submitted when it has. On my first claim, I had to submit 3 times. No one knows what is going on and they are sleeping on the job. My second claim was done through Fleetworks who were quick, efficient and friendly. Completed the repair and 3.5 months later Intact phones me to ask if I paid my deductible. Paper shufflers that don't want to pay their vendors.
I pity anyone that has a huge claim, it would be so stressful going through them.
Find someone else, look at the reviews, obviously, they can't handle the jobs.

If I could give them a rating of MINUS 5, I would. Their service is absolutely TERRIBLE! My car was involved in no-fault accident and it took Aviva 4 MONTHS to settle the claim. They refused to fix my car... yet the amount of time & money they wasted on storage fess & car rental fees could have been used to fix my car... with money left over! They're unbelievably slow and if you don't call to follow up on your claim they'll literally never contact you. My adjuster said she'll call me back on multiple occasions and never did! I'm so pissed that I wasted money on Aviva. They are a garbage company. Don't waste your time and money going with Aviva. All this time I've been spending $2500 for just ONE car with only ONE driver (myself) and for what? Their garbage service? This claim could have been easily settled in a month and it has dragged on for 4 months... they make a stressful situation even MORE stressful! Do yourself a favour and stay away from Aviva.

Insurance CO’s obligation is to return your vehicle to its pre-accident condition. Does Aviva know?

Absolutely terrible service from Aviva. Go anywhere else for your insurance needs. When they owe you $, good luck getting anything. Good luck even getting a response. It's been a month since I received any communication from my adjuster. It feels like they have stolen my car and disappeared now.

No one paid attention to their clients neither the broker nor my claim advisor. My claim is resolved after almost 6 months and my broker never replied to me. They really provide terrible services.

My car was damaged for almost two months now and even after I complained about their cheap approach and ridiculously slow processing time! Yet my car is still not fixed! They let me hunt high and dry. Shame. Run from this company! No stars from me but the form makes me allocate a star shame.

They are very very bad at customer satisfaction and service even Aviva takes too long to approve the claim and then they gonna make you call again and again and again for claim the answer you will get is “we are looking into your file“. Even if someone got into a small crash or accident they investigate your claim like you did any serious crime... So, in The end, I am gonna suggest everyone to not insure with this company.