Aviva Auto Insurance Reviews

I've never seen an insurance company work like this. I got a quick quote online, price was good, so I called. Waited 15 minutes, got through to a CSR, she was very kind, I spent the better part of 2 hours answering questions (house + 3 cars), she confirmed pricing asked that I send info by e-mail, so far so good.
I don't hear back for 1 week, so I email back asking for confirmation of contract. I get an email reply asking for me to call them.
Again, wait 20+ minutes for someone to pick up. Now I'm speaking to a different CSR AND SHE MAKES ME GO OVER EVERYTHING I HAD DONE ALREADY WITH CSR 1. As I write this my phone is showing 1:51:58 INSANE!!!

I'm a full-time caregiver managing and attempting to provide my dying mother the most love and attention I can her! But, here I sit on HOLD for such a damned prolonged time waiting upon AVIVA representatives to pick up! AVIVA had taken into their hands over $3,200 on our home and auto, (we're the type of folk that in 40 years have NEVER had a single claim!) ... anyways, what neglectful customer service when they can't even hire enough employees to tend incoming calls, I can only imagine the massive headache if I were to have a claim! Next year, I'm going back to one of the smaller regional companies that immediately answer their calls, even if that means paying slightly more on insurance rates! Last year, signing up with PC insurance was an easy and smooth process with short wait times, now though with calls being taken by AVIVA, the service has tanked! AVIVA, your client's time means something to them, obviously not to you, I'll be taking my future business elsewhere! YES, I'm STILL on HOLD! Yeah, yeah, they say to call between such and such hours when it's less busy for them. Well, I'm BUSY at those times myself!!