Poor Customer Service
by SRSH on Jun 19, 2020
1 out of 5 stars
Car Insurance Reviews
Aviva Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(478 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Accident Forgiveness (2)
Agent/rep attitude (26)
Agent/rep availability (22)
Agent/rep callbacks (14)
Agent/rep knowledge (19)
Agent/rep language skills (1)
Billing/payments (127)
Broker experience (3)
Cancellation experience (86)
Cancellation fee (3)
Claim - adjuster (30)
Claim - denial (10)
Claim - injuries (5)
Claim - not-at-fault (13)
Claim - rental car (31)
Claim - repair shop (38)
Claim - total loss (3)
Claim - towing (3)
Claim - windshield/glass (7)
Claim payout amount (15)
Claim processing time (28)
Complaints/ombudsman (45)
COVID Handling (5)
Discounts, deals, rewards (8)
Email/message wait time (6)
Insurance Rates, Prices (74)
Interact. Voice Response (1)
Late payment fee / NSF (2)
Legal actions (4)
New purchase experience (3)
On-hold times/transfers (3)
Paper mail experience (2)
Parking/pausing policy (1)
Phone wait times (11)
Policy changes experience (3)
Policy clarity (3)
Policy coverage (101)
Rates after claim (1)
Rates at renewal (9)
Rates competitiveness (6)
Rates for bad drivers (2)
Rates for good drivers (36)
Rates for second driver (2)
Rates for seniors (3)
Rates for students (2)
Rates in bundle (37)
Refund (2)
Renewal experience (3)
Trailer/motorhome (8)
Website experience (1)
Review author
Today, I called them to see if they would refund me for 4 months keeping my car in the garage and not using it (due to the pandemic), as the other insurance providers do (many publicly have announced that). After a very long waiting time on the line, the agent declined any consideration in this matter. I will definitely not be renewing my contract with them anymore.