Aviva Auto Insurance Reviews

My 2014 Honda Civic was rear ended and totalled. The claims process was quick, easy and satisfactory. I had only been with Aviva for a couple months, and the at fault party was not with Aviva which probably helped. My adjuster did go on a week vacation right after the accident which worried me but my car was able to be driven, it was the holidays and she did get back to me as soon as she got back. I was happy with the payout process, the rental process and the communication. They also refunded me for my car seats that were in the car at the time which was great. Overall very happy! Sorry to everyone else that has not had this experience though.

In October 2023 my pick-up truck was damaged by vandals and required repair. I called AVIVA and spoke with Claims Adjustor. He exhibited empathy and understanding to my frustrating situation right from the onset of my claim. This made dealing with the incident so much easier for me on many levels. I was totally impressed at how friendly, proficient, patient and helpful he was in explaining the claims process with me and what was going to occur at each point. It was like he was anticipating my questions and addressing those issues before I asked him. After the repairs were completed I had a follow up question. I called Claims Adjustor and PROMPTLY received a call back. He answered my questions in an honest, forthright manner; which is a courtesy and respect I seldom receive when dealing with companies/corporations.
From my perspective as supervisor and manager for 20 years I can state that staff members like this not only represent their organizations in the best possible light, exhibit exemplary customer service skills and are “far and few between”.