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Aviva Auto Insurance Reviews

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(476 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.5%
Agent/rep availability
11.5%
Agent/rep knowledge
11.5%
Claim processing time
7.7%
Agent/rep callbacks
3.8%
Claim - adjuster
3.8%
Claim - not-at-fault
3.8%
Claim - rental car
3.8%
Claim payout amount
3.8%
Email/message wait time
3.8%

Top negative trending topics ?

Agent/rep availability
42.3%
Claim - adjuster
42.3%
Agent/rep attitude
38.5%
Agent/rep callbacks
26.9%
Agent/rep knowledge
26.9%
Claim payout amount
19.2%
Claim processing time
19.2%
Claim - not-at-fault
15.4%
Email/message wait time
15.4%
Phone wait times
15.4%
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Most helpfull reviews
Ratings
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4
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3
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2
(5)
1
(64)
Tags
Billing/payments (1) Cancellation experience (1) Insurance Rates, Prices (1) Policy coverage (1) Rates for second driver (1)
Review author
Consumer (1)
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Great rates for good drivers

by James on May 9, 2017
3.5 out of 5 stars

Not sure why there are so many negative reviews but then again I have not had any claims experience with Aviva so my rating is solely based on their rates and customer service which I have found both to be excellent! *Update* I have went with another provider as Aviva's rates have gone up significantly even though nothing has changed with my perfect driving record!

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Review topics
Insurance Rates, Prices Billing/payments