Aviva Auto Insurance Reviews

I have been insured by Elite Aviva for years. This past summer, 2015, we had a catastrophic frame failure, cause unknown, so we contacted the adjuster, Celeste, in Edmonton and our claim was handled efficiently and professionally. We didn't even have to pay deductible!
We appreciate their great service.

Not sure why there are these nasty comments here. My son had an accident and my car was declared scrap. My agent ( Roula A.) called me got me a rental right away. I was surprised by the amount of money that they gave me for my car. Once your care is paid you normally have 24 to 48 hours to return the rental, since my wife was in the hospital I had no time to shop for a new car. Therefore I asked Roula if she can extend the rental for an extra day or so and she did. She extended the rental not for one day but a full week. Thank-you very much Roula for you wonderful service, you are my angel :)

I got into an accident on July 06 2015. The first thing I did was called the cops, second was call my insurance company which is Aviva. After I made that second call you better believe it I was treated like a 1 year old baby. My agent, instructed me in terms of what to do, sent a tow truck to pick up my car from the parking lot and tow it to the collision reporting centre, sent a driver to pick me up so I can pick a rental car, I had an awesome experience. My agent was outstanding and her name is Susan F., very nice person at heart and at getting things done the right way. I was not as it fault by the way.. Aviva paid me off for my car and the sum that they paid me was more than I was expecting! Today I'm driving a Infiniti G35! Still with Aviva and don't think I'll ever switch! Thank you.

Not sure why all the bad comments on here.
I had a great experience with a hit and run. No problem getting coverage or a rental. the process was quick and painless.
I have even checked elsewhere and Aviva still the way to go.
Not going to be leaving them anytime soon.

I have had auto & home insurance with Aviva for a couple of years now and their prices and customer service are far better than any of my prior insurance carriers. I have found several of my neighbours are also insured with Aviva and they are all equally happy.