Aviva Auto Insurance Reviews

My car was stolen in the middle of the night right from my driveway as I slept only a few feet away. That was July, 2014. Aviva farms out claims settlement to Cunningham & Lindsay who seem determined to prove to Aviva that they save them as much money as possible. So you get caught in bureaucratic finger-pointing. The policy offered a rental vehicle which I had to exchange after only a few days as it was like a coffin on wheels and not equivalent to the 2011 V-6 Accord that was stolen. Within several weeks, I received an offer prepared by Aviva via C&L who then pulled the plug on the rental vehicle leaving me with nothing to drive. I thoroughly analyzed the 16-page offer and phoned up all ten dealerships to check on the comparables cited. There was no car for sale that low mileage. The offer was very confusing, listing the same ten cars twice using different prices. And only two of the comparable cars shown were the proper model (V-6 NAVI) which retails for at least $2000 higher. This evaluation was unprofessional and bush-league. When I complained and said I was not accepting the offer, it took many weeks more to get a revision which obviously didn't have any further research, nor did it correct for the wrong model. All in all, I didn't receive a cheque until mid-October, three months after the car was stolen and two months after my rental was cut off. Don't go with Aviva and assume that you're going to be protected from something like theft or an accident that's a write-off.
There are two other morals to the story.
1) Don't expect the police to be very helpful. They may pat your hand and say, "There, there.", but a stolen car is either carved up in pieces or on a ship across the ocean within 48 hours. Car theft is big crime but nobody seems to be effective or they're all toothless tigers.
2) Go ahead, buy a Honda and keep it in showroom condition. After all, the third world needs more black market vehicles and Hondas and Toyotas are at the top of the list. Realize that if you take your car in for service (and mine had been just the week before), some car jockey can easily get the keys (even electronic ones) easily duplicated at a car parts store or by a partner in crime.