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Aviva Auto Insurance Reviews

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(476 reviews)
Aviva
1.3 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
11.5%
Agent/rep availability
11.5%
Agent/rep knowledge
11.5%
Claim processing time
7.7%
Agent/rep callbacks
3.8%
Claim - adjuster
3.8%
Claim - not-at-fault
3.8%
Claim - rental car
3.8%
Claim payout amount
3.8%
Email/message wait time
3.8%

Top negative trending topics ?

Agent/rep availability
42.3%
Claim - adjuster
42.3%
Agent/rep attitude
38.5%
Agent/rep callbacks
26.9%
Agent/rep knowledge
26.9%
Claim payout amount
19.2%
Claim processing time
19.2%
Claim - not-at-fault
15.4%
Email/message wait time
15.4%
Phone wait times
15.4%
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Agent/rep attitude (2) Agent/rep availability (1) Agent/rep callbacks (1) Agent/rep knowledge (2) Billing/payments (1) Claim - adjuster (2) Claim - not-at-fault (1) Claim - rental car (2) Claim payout amount (1) Claim processing time (2) Insurance Rates, Prices (2) Policy coverage (5) Rates in bundle (1)
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Auto and Home - Very Happy

by Calgary Purchaser on Dec 22, 2014
5 out of 5 stars

I have had auto & home insurance with Aviva for a couple of years now and their prices and customer service are far better than any of my prior insurance carriers. I have found several of my neighbours are also insured with Aviva and they are all equally happy.

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Review topics
Insurance Rates, Prices Policy coverage Billing/payments