Sun Life Life Insurance Reviews

Sun Life employees do not care about anyone. They drop the ball on disability claims and don't seem to understand the urgency of people's livelihood. Because of our case manager, we did not receive a paycheck before Christmas. Leaving us hungry for the holidays. We cannot pay our mortgage or eat, and after many attempts explaining our situation over voicemail — Have still not received a call back. It's inhumane and unethical. So unprofessional. Thank you for making us homeless, Sun Life.

Agents are like robots. Waiting for payment that is 3 weeks overdue and the email they sent (had nothing written) and they keep telling you they’ll call back and they don’t. The extension they gave me is not valid. It’s one thing after another.

Only available on ET schedule. 8am to 8pm ET. Obnoxious and a shame. Their app is horrendous and never work with your account constantly being blocked. Constant lies about coverage. Huge gap between theory and reality when it comes to coverage. I must take it because of my employer, but this company is a shame, only business and awful for their customers.

I had group benefits offered via my employer which were terminated. Sun Life got the date wrong so they cut my online access for medical, but not dental. I spoke with over 10 agents before reaching out to HR. It's a hassle dealing with Sin Life and I can guarantee you will need to call in at least 4 times before settling a simple claim.

Poorest customer services. And they virtually don't care about customers. I tried to talk with their advisors for a couple of times, but they ignored to have conversation. Not only that, their offering is most expensive among the market in Canada. Furthermore, their advisors will never share any key details. After trying to reach more than 10 times when finally I got to reach them 11th time and when I asked them to share the investment options over email, they never shared it. And don't seem to be interested in sharing it. So as an individual if you genuinely care about your savings, investment, insurance I think Sun life is the one to go for. Because they are only interested to have your money and that is what their team of advisors do. They won't be interested in having a further conversation if you're indecisive during the conversation.

SunLife Canada's customer service was painfully slow, made no use of the Internet for communications and was frustratingly bureaucratic and impersonal.

To begin with, when I applied for term life, they started withdrawing a premium before the policy was even approved and before the date I requested to start the coverage. Whenever they notified me about my application, they sent it by Canada Post (regular mail) which always took a week or more to arrive and more than once they gave me incorrect information when I called their customer service line. I couldn't even look up the status of my policy online.

An abysmal experience for me. It just wasted my time and money, so I cancelled the policy. Then, after I cancelled it by registered mail with plenty of advance notice, they still withdrew a premium for the next month and literally took a month to refund it to me -- via a cheque in the mail, of course.

I had an issue with my plan. Each time I'd call I'd be put on hold for 20 minutes, then transferred to someone else for another 20 minutes, at which point the call would go to voicemail. I did have someone call me back, only to tell me they weren't the right department and give me a "different" number to call... it was the same number. I got through to someone who was again no help, and he literally told me the calls (one of which I'd just finished 15 minutes earlier) didn't happen. Despite me having my phone with me and being able to check that yes, I had called multiple times and gotten a call back. He proceeded to insist if it wasn't in his system it didn't happen. So apparently my phone (not to mention my own memory of the hours I spent on hold) did not happen... it's still not fixed. He didn't fix it. I'm just going to *hopefully* start uploading all bills online. If it wasn't a group plan I'd fully demand to switch providers at this point because the people at Sunlife are truely something else. I've never had customer service not only be disinterested in issues before, but then actively deny they happened... are people at Sunlife trained to be as bad at their jobs as possible? If you have a choice, choose something else.

This has got to be the worst insurance I have ever dealt with. Customer service is only responding if you are the owner of the company. As an employee you only pay.

Simply put terrible Customer Service, raises premiums unilaterally. Does not care or respond to customers concerns.