Awful customer service for term life insurance
by Derrek on Mar 31, 2024
1.5 out of 5 stars
Life Insurance Reviews
Sun Life Life Insurance Reviews
This page has been viewed by: Please wait... consumers
(112 reviews)
Affordable Life Insurance?
- Rates from 20+ life insurers
- Premiums start at $12/month
- Standard & Guaranteed plans
- Can be purchased remotely
Filter
Most helpfull reviewsTags
Agent/rep attitude (15)
Agent/rep availability (21)
Agent/rep callbacks (11)
Agent/rep knowledge (17)
Agent/rep language skills (2)
Billing/payments (24)
Broker experience (2)
Cancellation experience (8)
Claim - adjuster (5)
Claim - denial (10)
Claim payout amount (5)
Claim processing time (14)
Complaints/ombudsman (1)
Email/message wait time (3)
Insurance Rates, Prices (7)
Investments, Savings (3)
Medical Tests (1)
Mobile app experience (3)
New purchase experience (1)
On-hold times/transfers (4)
Online chat (2)
Paper mail experience (1)
Phone wait times (9)
Policy changes experience (1)
Policy clarity (2)
Policy coverage (19)
Rates competitiveness (1)
Refund (1)
Rewards (1)
Social media wait time (1)
Website experience (5)
Review author
SunLife Canada's customer service was painfully slow, made no use of the Internet for communications and was frustratingly bureaucratic and impersonal.
To begin with, when I applied for term life, they started withdrawing a premium before the policy was even approved and before the date I requested to start the coverage. Whenever they notified me about my application, they sent it by Canada Post (regular mail) which always took a week or more to arrive and more than once they gave me incorrect information when I called their customer service line. I couldn't even look up the status of my policy online.
An abysmal experience for me. It just wasted my time and money, so I cancelled the policy. Then, after I cancelled it by registered mail with plenty of advance notice, they still withdrew a premium for the next month and literally took a month to refund it to me -- via a cheque in the mail, of course.