Primerica Life Insurance Company Life Insurance Reviews

They were extremely unprofessional when it came to my sister’s policy. In the beginning, the rep seemed very helpful until it was time for the paperwork to go through claims and the policy was denied. Stated that my sister put false information, which the rep said that he checked and everything was correct on his end. Then he said he would appeal it and email me a copy of the appeal which he never did and when I called the company they said it was never done. So I had to come out of pocket to lay my sister to rest because of this company. And after I talked to the company and tried to reach back out to the rep, he ignored all text and calls, which I feel was very unprofessional. So please do not choose them for your life insurance.

I would like to formally lodge a complaint regarding the conduct of rep. I have observed that he does not act professionally and is unclear about his objectives. At first, he proposed something that seemed to be a genuine opportunity, but in reality, his behavior and intentions were entirely different.

Furthermore, when I did not agree with his ideas, I experienced harassment. He tries to exert pressure to ensure his viewpoint is accepted, and when he doesn't get his way, he resorts to inappropriate tactics. I am concerned about the lack of transparency and professionalism in his actions, and I hope this matter will be taken seriously to prevent similar incidents in the future.

Thank you for your attention to this matter, and I trust that appropriate measures will be taken to resolve this situation.

Primerica lied to me, they made me cancel my amazing Whole Life insurance policy with Living benefits as chronic, critical and terminal illness for their cheap life insurance policy that is NOT whole Life and that only gives you DEATH benefits!!! As well premiums increase every year!!!!
Primerica is so basic that is not even worth it!!! Primerica stop lying to people with real whole Life insurance to switch them to Primerica so you guys can get paid!!! Stop!!!!

Signed up in 2011. Being a single mother I needed to make sure my kids were taken care of. Well recently my kids' lives got bad and we had to move and I had to change my bank information, called and texted my representative with the new information. Months later find out payments are not coming out, Call the company and all they have to say is too bad, I can start a new policy but all the money I put in since 2011 is gone...

I am very disappointed with this company. I signed up with this company in July 2020. Once I made my first payment I was told that myself and my child were covered. Around October I was hospitalized with Covid. While in the hospital the 2nd time I was told via email that my premium went up. My only focus was to make a full recovery. On November 25, 2020 my son was murdered. When I called to file a claim, I was told that an adjuster would contact me. Over a week later, no word from them. I decided to give them a call back and was told that my claim was denied. I was told that they issued me a refund but I have never received it. The adjuster lacked empathy and compassion for anyone. Not only am I dealing with the loss of my only child, I have also to deal with this. Please run away from this company. They have no empathy for you or your loved ones!

I have been with Primerica from when it was Alwilliams then Milico now Primerica about 40 years! I have endured the rate changes on Renewal. But this last one broke the camels back. When I talked with my agent in march of 2020 on the changes that I needed to make to drop the amounts paid to a beneficiary due to price increase due to age. She says no problem. Got a new policy but changes were not done as requested. Talked with her again and she said they would fix it. Received the second new policy it was the same thing again no changes made. Called her again said she would look into it and get the changes made. At this point today, I have been waiting over a month and a half for the updated policy. I get one excuse after another. So as of today, I cancelled my military allotment to Primerica and my policy with Primerica. The customer service at the agent level in near none existent.

On the first page of the policy, it says Modified Term Life. Upon investigating I find that the 20-year term after the second renewal changes the term. Very odd! It eventually becomes an Annual Renewable Term meaning that it goes up every year. Especially after age 60 man does it every start to increase exponentially. Upon inquiring if it can be converted into a permanent policy; they have NOTHING. All term. They don't think people have taxes to pay upon death. How about those with investment properties? How about those Capital Gains? I asked how financially strong the company is and the representative that has an RVP title told me that it was strong and the stock price keeps going up. I told him that people aren't going to be able to afford the renewals in retirement. He said you should be wealthy by then and not need it. I asked him what PERCENTAGE OF POLICIES end up in a CLAIM. HE SAID 4%. Can you believe it a 4%, meaning that 96% of the clients would never claim. Why wonder the stock prices keep going up. They hardly pay any claims!

When I first signed up with Primerica, they told me my policy was for 30 years. A 30-year term life insurance policy is also the contract I signed. However, 20 years later, they are telling me that my term life insurance policy has ended. The copy I was given says 30 years, yet they are telling me someone in the office entered the policy as 20 years, and even though I have proof as to how long the policy should be, they are unwilling to honor their original word. So now, 20 years later, instead of 30 years, I am without a term life insurance policy. And if I wish to renew it then my rates are increasing by almost 50%! This is absurd and ridiculous. This is how Primerica treats their clients. This is the kind of service that others can expect to receive.

Faithfully paid my premium for over 30 years. Then they have the gall to raise my rates 400 percent. Not good business practice. Thanks for nothing. Would be nice to get some money back other than an overpayment of $41.33. That's a joke. Don't waste your time with this company.

If I could give this company negative stars, I would. Too bad it's not an option. It's a sham, sham, sham. Since the late 1980's, my husband and I have faithfully paid our premium. In 2008, when my husband turned 56, understandably, there was a premium increase, but not horrible. It was modest and very manageable. We anticipated another premium increase in 10 years, but ... now that he has turned the RIPE OLD AGE OF 66, the premium QUINTUPLED. Yes, you read that right. Our premium is now FIVE TIMES MORE than it was. And, this company couldn't give a rat's a** about how we feel. Their nonchalance is astounding. So, for over 20 years we have paid our premiums and never ONCE did they have to chase after a payment. It was never late and we thought we had confidence that this was a company we could be with for yet another 10 years. Now, this has absolutely NOTHING to do with our health. Both of us are very healthy, as a matter of fact, my husband still works FULL TIME! We have set his retirement date for May 1 of 2019. But, maybe he'll keep working, too. I would never, ever recommend this horrible company to ANYONE. Run as fast as you can from ANYONE who mentions the name "Primerica". It's a horrible, horrible company and I feel for all of you who have left honest reviews about how you were deceived. Also, make sure when you cancel to also let your bank know not to let them take one more cent from you. Make sure you stop auto-debit so Primerica can't steal one more payment from you.