Westland Insurance Home Insurance Reviews

No one called or came out when I called when my waterline broke. I had never had a claim (this is my second house insurance within them, my family has/HAD 7 homes insured through them as they took over a family insurance company), so I had no idea what to do. They did not show up or call so I called a repair company. They didn't remove all the drywall, only some, but told me that the insurance company told them what they can do. It's still not fixed, they haven't given me any $ AND they asked for some photos this year- I replied with photos (they told me I had until December, I said I could do it by August and did). I sent photos and in December received ancheque. No info. It was only 600$ so not for my claim. I just found it they cancelled my insurance with NO NOTICE in AUGUST. Quality service people. Quality. I won't even insure my car there again. I asked for my previous info and they called to confirm my identity and STILL, still haven't even emailed it to me. I'd rather beat my head against a wall than deal with them.

Worst customer service ever.
Our Agent Ryan wasn't able to put together our policies correctly for 7 months almost resulting in a Foreclosure due to lack of insurance from these bozos.

EXPENSIVE! Shop around before committing. We went with a different insurance company this year and we are now paying more than half of what they quoted us.

This year I shopped around. Got comparable homeowners coverage from Squamish Agency for 2/3 what Westland Pemberton was charging and I don't have to deal with the arrogant attitude. Win Win for me.

For over 10yrs had auto and home insurance with Westland. Sold house, bought renter policy. After 11 months, received renewal notice. Called up to accept the renewal and ask about getting a bit more liability (we had $2m, which is less than the house value, so wanted a bit more). A few days later they called back and said the policy they sold us did not cover us. I wonder what would have happened if we got a claim? They also said they didnt have any substitute policy.

I tehn bought a new policy from one of the Big 5 Banks, who treat their customers royally well, for 40% less than the same premium payment I had at Westland. Note also that even though our policy was not valid, Westland has not refunded premiums.

Very scary. Where are the regulators?

I have insured my business through westland insurance and recently found out that they have been overcharging me over 10,000 per year!! The manager Ross is extremely ignorant and basically told me I approved all the coverages. I am not an insurance expert, I rely on my broker to work in my best interest. They should have come up with a proper solution for my business at a fair price. After my dispute with Ross, they illegally cancelled my policy for non-payment. I have a full time book keeper that has never been late on any payments. She had informed me that no invoice was sent. I called in to Westland and another ignorant woman said that Ross had told her we were eventually going to cancel the policy, so do not send in an invoice. UNBELEIVABLE!!! I am so mad with this company, and am doing everything in my power to inform and educate people on what poor of a company Westland insurance is. I am NOT promoting any other business, just expressing my dealings with this awfully run business.

I experienced a break-in and vandalism in 2015, and was told I am not insured under my homeowner's insurance policy that I had been paying since 1991. The culprits were found and they were 12 and 13 year olds and still the insurance company denied my claim I have suffered a loss about $40,000 to the property as well as personal items being destroyed. I am a landlord and Westland Insurance holds all my policies that I am now in the process of moving. I have never had such a difficult experience when I've never made a claim in my life since I've owned all these properties. Not to mention my insurance rates keep going up and up! I am completely dissatisfied and will be spreading the news to all my landlord friends this is a small town. I will also go to social media with this!

After being with them for a few years claims free with multi policies, without any notice they made changes. I was given a letter stating a list of new exclusions one week before my insurance was due for renewal.It also stated I was expected to get a new hot water tank within a year ( mine is in excellent condition) . Although some of the staff are very nice, Maggie L. the branch manager at Evergreen Mall is very rude

1and 2 weeks ago, I left messages for Westland to contact me for advice on how to proceed on a claim for water damage my AC caused to mine and my neighbors' condo. Westland failed to respond. When I finally did get a response, it was unclear. I had to rely on my neighbor in whose condo the damage occurred to give me sound advice. Her insurer responded immediately and sent someone to assess the damage.

I've called to cancel my insurance from an apartment in 2019-2020 several times and the company will not cancel payments. They have charged me over 1000$ over the years and there is nothing I can do with the service. It's quite ridiculous, I'm now looking into canceling my debit that I've had for over 15 years due to this consistent charge that they will not cancel.

Disappointing...