Great service
by Robin/ Barb on Jul 5, 2019
5 out of 5 stars
Had house insurance with them for a number of years. Thought it was a little expensive, but it was close and convenient. This year renewal cost doubled. Over $2,000 more than competitors. Gave them the chance to review the costs and after a “thorough review of my insurance needs”, they dropped the cost to be in line with everyone else. Three months after the policy was paid in full, they demanded an additional $2,600, more than their original quote. After dealing with the agent, as the manager is uninterested in even talking to me, they adjusted the demand to $1,400 and sent me a letter stating my policy I paid for 3 months earlier was cancelled and I had an outstanding amount owing to renew the current policy. I have heard from many people in Langley who no longer do business with Westland that this is how they operate. Give you a quote, take your money and then 3 or 4 months later send you a bill for double what you were quoted. Do not do business with such untrustworthy and devious people.
EXPENSIVE! Shop around before committing. We went with a different insurance company this year and we are now paying more than half of what they quoted us.
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This year I shopped around. Got comparable homeowners coverage from Squamish Agency for 2/3 what Westland Pemberton was charging and I don't have to deal with the arrogant attitude. Win Win for me.
I needed some homeowners insurance, so I was recommended to see a woman named Harpreet S. on 7488 King George Blvd, Surrey, BC V3W 0H9, She helped me to choose right home insurance but also saved me money on my premium. Win Win situation. She was very friendly and knowledgeable woman. I will be recommending this woman to others. It's not very common to find a knowledgeable person with the right attitude and helping nature like Harpreet S.
Naj Kanda was very professional prompt helpful and knowledgeable. Asked the right questions and provided great service. I received her quote asap and compared with another company i was trying to receive info from which was incorrect. Naj was far superior. A pleasure to deal with and great day overall.
recently after 15 years of using Westland, I decided to get a new quote for home insurance, I called a couple of other competitors and their quotes for "apples to apples" was significantly lower than Westland. I called Westland whom I have been a loyal customer with for 15 years in the Vancouver BC area and they told me they can't touch the two lower quotes and I should go with the other Insurance agencies. I had 1 claim in 15 years and they treated me well but apparently, loyalty means nothing. I am saving almost $1000 per year with the new company. Good bye Westland
Sandra took the time to review our home conditions (even though we had updated the information previously but it was not updated at that time), and answered all of our questions. This is the reason we use Westland for our home and auto needs.
I had an obstacle for getting my insurance done. This office made it so quick and easy. Very knowledgeable staff
I went into the Colwood branch where an agent assisted me. She was very knowledgable and explained everything very well. I have had residential insurance for years but left knowing more about my coverage then I had in all my years of renewing my coverage. And the best part is I saved a substantial about. I would highly recommend you get a comparison quote before renewing any of your insurance with another broker.
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We dealt with Westland Insurance in Nanaimo. The Agent was very professional and helpful. We were with a different company last year but she provided us with a quote that was comparable and cheaper, so we switched! Thank you for all your help!