Westland Insurance Home Insurance Reviews

Having been a claim free customer with multiple policies I have been treated very poorly over the years, demanding personnel with very little qualm about increase rates without any conversation or options. My confidence in them and their underwriters is extremely low and would not recommend them.

This year I shopped around. Got comparable homeowners coverage from Squamish Agency for 2/3 what Westland Pemberton was charging and I don't have to deal with the arrogant attitude. Win Win for me.

I have insured my business through westland insurance and recently found out that they have been overcharging me over 10,000 per year!! The manager Ross is extremely ignorant and basically told me I approved all the coverages. I am not an insurance expert, I rely on my broker to work in my best interest. They should have come up with a proper solution for my business at a fair price. After my dispute with Ross, they illegally cancelled my policy for non-payment. I have a full time book keeper that has never been late on any payments. She had informed me that no invoice was sent. I called in to Westland and another ignorant woman said that Ross had told her we were eventually going to cancel the policy, so do not send in an invoice. UNBELEIVABLE!!! I am so mad with this company, and am doing everything in my power to inform and educate people on what poor of a company Westland insurance is. I am NOT promoting any other business, just expressing my dealings with this awfully run business.

I experienced a break-in and vandalism in 2015, and was told I am not insured under my homeowner's insurance policy that I had been paying since 1991. The culprits were found and they were 12 and 13 year olds and still the insurance company denied my claim I have suffered a loss about $40,000 to the property as well as personal items being destroyed. I am a landlord and Westland Insurance holds all my policies that I am now in the process of moving. I have never had such a difficult experience when I've never made a claim in my life since I've owned all these properties. Not to mention my insurance rates keep going up and up! I am completely dissatisfied and will be spreading the news to all my landlord friends this is a small town. I will also go to social media with this!

After being with them for a few years claims free with multi policies, without any notice they made changes. I was given a letter stating a list of new exclusions one week before my insurance was due for renewal.It also stated I was expected to get a new hot water tank within a year ( mine is in excellent condition) . Although some of the staff are very nice, Maggie L. the branch manager at Evergreen Mall is very rude

Of course, you pay them monthly feeling like you are covered but trust me you are not. I feel grossly mislead by this company. I am a professional organizer and was sold insurance under the pretense that they would cover an event where accidental donate takes place. I confirmed this verbally with the underwriter and I have a record of her asking me questions about it:
to me

Hi Jaclynn,

Sorry, the underwriter has more questions now:

-Who decides which items to dispose of?
-How does the insured know not to dispose of certain items?
-What if the insured disposed of something by accident?

Or course years later accidentally donation occurs and they won't even pay out a small $3000 claim. I am absolutely disgusted that I have paid this company for years.

What your policy says is not what it means!!! My policy says outside structures insured for 39000.00 which appears to be fine, NO! That is not so simple. I recently had 32000.00 in outside damages and you would think that it would be great. No way! They say I should have been insured for 109000.00 for outbuilding coverage. Their formula works out to be 10000.00 worth of coverage. But because they are a wonderful company they will go as high as 20000.00 take it or leave it. So, read by your lawyer because their policies are terrible!!!