Sonnet Home Insurance Reviews

Sonnet's rules are outrageous. Credit card fraud is rampant, everyone knows that. In 2023, my VISA had to be cancelled/re-mailed to me twice, in March and in November. As a result, 2 of my monthly payments of $66 didn't go through. I called Sonnet with the new VISA number after the fact in each case, and when I called the second time they said, 'Sorry, your policy is being cancelled.' Really? A customer with a perfect 900 credit score is cancelled? Outrageous.

If you never have to put in a claim then this is a great company when it comes to accepting your premiums paid. In the recent past (have 3 home policies), I have had 3 claims, 2 minor, and one larger. The larger one is still going on after 1 year with 6 different claims agents involved over the year. Adjusters don't care, their managers seldom care, the client has to spend hundreds of hours accumulating information in their format, to their satisfaction, and still has to wage a never ending battle for fair coverage settlement. Communications is terrible with this company in the way that it appears they are 90% understaffed. They also like to make up rules and guidelines from thin air without any substantiation.

Terrible customer service.
Impossible to contact them and when finally someone answers the phone they won't let you speak.
Shame for this company. Stay away.

Due to weather and rain on August 24th and power outage for about 8 hours our sumpump stopped working and our basement flooded, today is September 2nd and we live in a smelly molded house and no action been taken. l wish l could rate them minus 5, this will cause health issues to us and it's serious.