TD Insurance Auto Insurance Reviews

I had a billing issue with TD, they double charged me one month without informing me, and after addressing the issue on the same day I was billed, it has now taken me 8 days (technically 5 business days) of literally hours on the phone, multiple calls and callbacks with multiple agents, call reviews from calls I made months ago to ensure they were actually at fault (thanks for taking my word, a loyal client for years)... hours of wait times... All to get to the very simple conclusion today of reimbursing my account for the extra month I was charged... Maybe the worst customer service experience I have ever had. That said they were all, maybe like 8 in total!!! Very polite and apologetic, however very very inefficient.

More than 20 years with Monnex Insurance (cars and home), before the money-hungry TD, took them over. I called to discuss my renewal - very long wait time just to answer the phone (more than 45 min), and then they intentionally drop me after a got through and verified myself etc. They will not call you back (the cut was intentional) - TD keep increasing year over year, and I keep reducing my coverage to save. Now I have bare-bones coverage, zero climes car and hose, and they still increasing the premiums. I can not find any justification, except that TD is just a money-hungry, and its time for me to look for another co,

Last week I tried to obtain a TD Insurance car quote online about 7 times, each of them ending "we are experiencing issues..., contact us 1-877...) So I called and ended up listening to the hold music for 2h 48m for TD Insurance Call Centre agent. After I got a quote, I was given a case number and was instructed to call back with a VIN number once I have the car. I asked whether there is another number for already existing pre-filled quotes and learnt that no, I would have to call 1-877 again and wait for over 2 hours to get a policy. Today, I spent 3h 56 minutes from 12:03pm to 3:59pm listening sickening music that makes you brain dead, after which the call dropped. As I need to pick up my car today and I do not have another policy, I called back. It has been already 2h 12m as I am on the second bout of sickening hold music, completely drained after the current total 6 h 8 minutes hold. And I don't know how it will go once I reach 4 hours again.

Impossible to contact this company and the online system is a nightmare! Go elsewhere. Imagine having an accident and not being able to contact, imagine buying a new car and you can't contact... it happens all the time! I can't wait till my contract is up I am going to-another company...

They refuse to pay a claim as they give you the run around for over a year but still take their money out of your bank account for over a year on a vehicle that you don't even have anymore. It still hasn't been resolved.

Moved from one location to another and my insurance premium went up 1000$! It's 20 min away from my current place and although it's 20 min drive away from my current place and 10 min away from Sheppard and Yonge the new rate and TD customer service of up selling their products at this time of COVID completely pissed be off!

Ontario government needs to do something about car insurance companies!!!

I've been a long time customer of Meloche Monnex... Well, now they call it TD Direct Insurance. It has really gone downhill over the years. You used to be able to phone in and reach an agent pretty quickly. But sadly in the last 2 to 3 years, things have become horrible. The website to do so-called self-service is a joke (free-form text you type in... and wait for an answer?). And I've waited 45 minutes on hold, I've waited 25 minutes, I've waited an hour and given up. How can one plan to make a change if you don't know if you need 20 minutes, 30 minutes, 50 minutes, 1 hour on hold, then a further 30 to 40 minutes talking to the agent? Just sad how low on staff they are now. Planning a change.