TD Insurance Auto Insurance Reviews

We've been with TD for 20 years for home and multiple vehicles/rvs etc. What was once excellent service has gone so far downhill, we will be switched providers this year. Spend hours on the phone, before getting dropped and they don't call you back. The only way to complete is another 1.5-hour wait on the phone, only to be dropped again.

We are trying to get an estimate to add to our auto policy. We have called 4 times at different times to add a car to our insurance policy. Each time we have been put into a queue. Each time waited for more than 30 minutes and there was no answer. There is no mention of the estimated time to reach an insurance agent and there is no call back service. We simply got frustrated and hung up.

These guys are the worst company I have ever experienced in handling their logistics for customer services. I would not recommend doing business with TD INSURANCE.

We will be looking for another insurance company for our home and automobiles upon the expiration of the policy.

Brutal - the VP of customer services should be fired.

I got a letter in the mail with my policy number and the amount due. I have called several times in order to pay this bill. They cannot find my policy number, they keep putting me on hold, transferring me and hanging up the line. Last time, I advised them and they said that they would call me back if it were to happen again..... Obviously, no one called back. This is completely unacceptable and frustrating.

Not just worst insurance company out there. But this is one of the worst companies you will ever have to deal with in your life and the customer service is beyond atrocious. I went through an absolute nightmare in the claims process in which they would not budge at all on their offer even though I showed many comparable vehicles for more. Just to add a vehicle, or get your summer vehicle from fire/theft insurance back to full, will take you min 45 min to an hour if you are lucky. The company literally gets slower and less efficient every time I have to deal with them. Even their music while you are on hold will quiet down like someone may have come to the phone then it triples in volume and just blasts in your ear. I almost swear this company is trying to make this experience as unpleasant as possible it is that obviously terrible.

This is a deeply flawed and incompetent insurance. It is all about bumping up the premium at the slightest opportunity. The adjusters are all in the game. Don't let big name fool you. Any other insurance is light year better. I don't understand how a 100% fault judged by the police and at fault driver's insurance against the reckless driver would suddenly changed to 50/50 by TD insurance overnight. Awarding a 50% at fault against me for nothing is a very clear case of pure injustice for profit at all cost. Worse still didn't get to know until about a year renewal date and outrageous premium. My advice? Look else where if you want to keep your sanity. They will make you pay. My dealings with them comes to an end and will never recommend this bunch of incompetent people parading themselves as professionals.

I reversed my parking insurance back to full-coverage 2 weeks early and was charged an extra $565. For 2 weeks?

However, their rates are cheaper than anywhere else I have found

Wait times online are absurd, but when you do finally reach a service agent they are typically very nice and helpful.

I sent many inquiries to my claim advisor but no response. Just ignoring my emails.

Very very bad communication. If you want to reach a TD agent you can wait up to several hours. They keep on increasing high rate for car insurance every year, not worth and do not recommend TD .

I was shocked by the $400+ increase in the renewal. The effective date was mid March, but TD programmed my PAP to start in Feb. I called to stop the PAP to start in Feb because I want to consider cancelling the auto insurance with TD. I was told that if I cancel it before effective date in mid March, a full refund will be made. I did cancel the renewal and I received a notice saying that it will take them 30 business days from the Notice date to do the refund. In addition to the call experience, I called so many times and follow-up so many times and each time you wait on someone to answer you call.