TD Insurance Auto Insurance Reviews

High cancellation rates. Hour-long wait times. Significantly more expensive. Call center employees are extremely rude.

I called and waited 40 mins.
I called to discuss the renewal for the 3rd year with them.
Didn't get the discount promised if I use their app.
The agent had such a bad attitude and was so rude, that I decided:
"You know what, just cancel the policy (home and 2 cars)"

Unprofessional service provided on many different levels including management! Incompetent staff who lack the knowledge to provide adequate reasoning for increasing premiums every year for the past 10 years! The company's culture is to train staff to not provide any customer service and to be extremely unprofessional and condescending! Next to impossible to get a hold of someone in the call center unless you are willing to be on the phone for hours listening to their hideous music while on hold! God forbid if you make a claim with them as they will make the process nothing but unbearable, complicated and inconvenient. Stay away from this poorly managed organization at all costs!

TD is by far the worst insurance company. Extremely long waits over 2.5 hours if you are trying to reach out to customer service. If you are lucky enough to get connected (in case the call doesn't drop) the agents are rude and are not interested to listen to your concerns. TD make changes to your policy on their own and jack up your premium and start withdrawing money from your account without even informing you. Stay away from TD at all costs.

Long waiting hours. Uneducated customer representatives. They don’t know how to talk to a customer. I waited for an hour and I was talking very gently to him but all of a sudden he hanged up on me without even completing my request. Disappointed.

My husband wanted to add my car to his insurance policy. We called in and got a quote. We called back 2 days later to finalize things and the customer service representative was so disrespectful. We asked if the quotation can be reviewed as it was too high and we were prepared to increase our deductible. She just wouldn't listen, kept talking over you and wasn't helpful at all. We are definitely in the market for a new insurance provider.

I just got new car insurance from TD auto insurance Canada. I admit to missing one payment and was assured by the representative that my next payment would be deducted on the 21 of March. I put money down and waited for a notification from my bank for the deduction (which never came) I decided to call and let them know the situation. That representative was helpful even though he may have given me the wrong info. Another representative was helpful as well and did her job. However, another guy was the most awful supervisor and very rude. This guy made up his mind not to help out from the beginning. He listens to so many people and fails to understand each customer individually. He charged me the full amount of the insurance and told me there's nothing he can do. He told me to keep quiet whiles he spoke. Such awful awful customer service. Guys, I suggest trying another insurance. Please do not make the same mistake I made.

My adjuster was extremely uninformed in traffic laws, uninterested in my side of things, EXTREMELY rude, horrible attitude, no communications until I got a hold of her supervisor multiple times, and when she returned my call finally, I swear her attitude was intolerable. My health benefit adjuster failed to communicate or return my emails for WEEKS on end, to let me know how to proceed for reimbursement claims. I would NOT recommend them. Extremely unprofessional and uninformed employees.