Aviva Auto Insurance Reviews

My experience dealing with Aviva has been awful. Getting set up wasn't an issue, and everything was fine until I actually had to call them for something.

To sort out something SO simple - which was to get a written email stating that "After cancellation, this customer paid his remaining balance" I had to speak with 6 reps. The first 3 hung up on me within 5 minutes of the call. The 4th rep was ok, but still had poor customer service, and sent me an email (not the email I asked for, just a photo copy of a debit receipt) however a grade-schooler could have written a better email, this is despite him being the easiest to understand of all the reps I spoke to. Eventually, 4 hours and 6 reps later, I gave up on my letter and I'll never get that time back.

I was able to sign up for insurance again with a local company, have everything said and done in literally 10 minutes. How can a small local company have such superior customer service to Aviva with a fraction of the resources? Well all reps are local, no automated robots to fight with before speaking to someone, no language barrier, no scammy feeling, no attitude, no hassle. Aviva is a nightmare, please save yourself the trouble and look elsewhere!

There is a reason they have a 1 star rating!

I had called the claim depart to file a claim under the other party due to they hit me the person I spoke to said I can not do that and I should file with my own company, the person hung up on me, I called back the person I spoke to was so rude to me and would not let me talk, worst experience ever!

Aviva is the stingiest car insurance company in Canada. Sure their premiums are generally reasonable which is why they are one of the largest insurance companies, however, as soon as you get into an accident and need treatment they will do anything to avoid paying.

I am a personal injury lawyer and any time I get an Aviva Accident Benefits file they try to designate it as minor injury and only pay out $3.5k for treatment. I have had files where my client had severe PTSD or tears in the shoulder or pre-existing injuries which make it impossible to resolve their accident-related injuries under the $3.5k limit (this should get you out of the Minor Injury Guideline and increase your entitlement to treatment to $65k), and they all get labelled as minor injury claimants.

Never go with Aviva.

If I could give them 0 stars, I would. The worst insurance company ever. The customer service is disorganized and unprofessional. The claims department is the slowest process and only creates more stress for their customers. I’d literally pay double or triple to insure myself anywhere else!!! Don’t waste your time or money here

If you have a choice, do not deal with Aviva. If you already have insurance with them, check your policy carefully. They decline coverage for older vehicles by changing the name of a clause. You think you have full coverage and find out you don’t when you submit a claim. Do not trust Aviva.

I am an optimist, when I saw the bad reviews that did not deter me from using Aviva as I often think that it won’t happen to me. I have now had two claims with Aviva, the first one was minor and not a bad experience. The second was terrible, in both cases we were the victims. My main issue with Aviva is two fold: 1. The communication is terrible through the claims experience
2. There is no customer service, and there is no attempt to offer even mediocre service. A small gesture can go a long way, Aviva doesn’t appear to know that.

She doesn't know how to communicate with you and at the end day. My case is still unsolved & she declared it so unfair. Thinking to reopen my case.

I was with Aviva for 3 years. Always paid on time and what they have done is terrible. I was hit by someone and they drive off the scene twice this happened to me and now a year later I try to get insurance for my car and they told me that I had 3 at-fault accidents they were not my fault it was hit and run! But they still put it as an at-fault accident on my record I can't even get insurance anymore! These people have absolutely violated my loyalty to them for 3 years please do not even come close to doing any business with Aviva. They're going to destroy your record forever I'm so upset and crying as I am typing this and hopefully someone will read this and stay far far away from Aviva!

Aviva car insurance is the absolute worst. I have had such a terrible experience with them. Their customer service is the worst I've ever experienced. No one is ever available to answer your questions, you get put on hold and moved from person to person. From their brokers to those handling claims, it's an all-around discouraging experience.