Aviva Auto Insurance Reviews

I was sent a form to fill out, (they gave me a week) 5 business days to fill it out and mail it back. I had to say goodbye (loyal 9-year customer with no record of any issues or accidents with them). Customer service was horrible and I just had to leave. I found out later that their rating was at an all-time low and the company was in some financial turmoil. So not only did I drop the auto insurance I also dropped my home and cottage insurance as well. I would suggest staying away from this insurance company.

Well after 25 years with them, no claims on anything, now retired, 6000 km a year driving, now was hit with a 20% increase for no reason. GOODBYE!!!

I was hit by an Aviva customer and the whole claim experience was very bad, they just don't like claims related calls, everyone kept pushing you to the next person and the worse was the assigned adjuster, she only picks the phone when she feels like and never returned my voicemails when I asked why the detail in replying my email. She said I just send it 4 hrs before so it was too late, generally not a good experience, I would never use them and won't recommend them.

Their premiums might seem more affordable but do yourself a favour and pay the extra $100+ if you must. Aviva has to be the worst insurance company in the world. First, they do not like paying out for damages, blame you for an accident that is no fault of yours, even if you have a solid proof. Their lawyers are scammers, who make up stories to get you thrown off during interviews. They undervalue your property threatened you to comply with their policy though you are in the right. I had an accident where I suffered a concussion, physical injuries, developed anxiety & depression but they are claiming my injuries are from other sources though there is nothing in my medical file stating I had these issues prior. I wasn't at fault for the accident yet they blame it all on me. This company is a crook company that should not be in operation. I have a 1 star to Aviva because I cannot go any lower.

It is so sad, but I decided to leave RBC Insurance after being a loyal customer for almost 20 years. The price hike in 2019 is unacceptable, I have a perfect driving record, no claims on my house insurance. I was told by two different RBC agents, that the price increase on my policy was because my new 2018 car doesn't have Autonomous Emergency Braking (AEB), REALLY!!?? I spoke to a few different, reputable Insurance companies and they were laughing, they told me, they never heard about an increase in premium for not having AEB installed on the car. Well, I was a loyal customer, but RBC/AVIVA is not, so it's time for me to look for a new Insurance Company.

I had both Auto and House policy with AVIVA for over 15 years. My rates increased last year. This year I got the notice that I was selected randomly to reapply for my policy renewal via email from my broker? I asked my broker why and they said AVIVA are randomly reevaluating auto policies in Alberta. You have to reapply and AVIVA will decide if you will even get a policy or not, plus you have to pay entire years policy, no monthly plan. I got the six-page form by registered mail today, just like starting from scratch, they already have all this information. I am a -15 grid rating driver, which is the best rating. I am the type of driver that AVIVA should be providing policies for since I am the lowest risk. Being treated like crap doesn't work for me, bye bye AVIVA. I also have a home policy which is getting switched to another insurance provider. AVIVA is the only company I know that doesn't want your business. Avoid them like the plague! I would rate AVIVA lower than one if I could.

We are retired. No accidents. No tickets. Have been customers of RBC Insurance and (now Aviva) for the past 35 years. We live in a low-risk community and drive a Hyundai and a Ford. How can they possibly justify an increase of both our auto and home insurance by 39%?! We hate change but NO WAY we will be assaulted by this corporate greed. Shop around folks.

This company is absolutely awful. They are the first company that I used for my car insurance and when they were under RBC, they were great but the minute they switched to Aviva, they were absolutely horrible. They more than tripled my policy amount over two years then suddenly cancelled my entire policy without a word. Not even one claim or at-fault accident on my file. They are absolutely disgusting and the worst. I hate this company.

I just got a registered letter from Aviva stating I had to submit a "WRITTEN APPLICATION FOR REVIEW AND ACCEPTANCE". Without this form, my policy would not be renewed. Also, FULL PAYMENT must be made if accepted. I spoke to an agent 2 weeks prior to receiving this notice and there was no mention of this ridiculousness. He updated my existing insurance with my new details and I got my pink slip in the mail. Today, I called them again to find out why I was getting such a letter and the rep. indicated that I was picked randomly and this is a NEW LAW in ALBERTA - which I think he said to get me off the phone #fakenews. I will be filing a complaint and will start looking elsewhere for auto insurance. I have a clean driving recording & have been driving for 15 years. This does not add up - they are up to something.

Do yourself a big favour and avoid Aviva at all costs. Unacceptable customer service, insane wait times to speak to advisors. Some we have documented 78 minutes wait time to speak to an advisor. Insulting and actually disgusting how we were treated, even got hung up on a few times. Yes, they actually hung up and said: we are now closed, goodbye. Really the worst experience with an insurance provider ever. They just make up the rules as they go. You have been warned folks, the reviews are true. Simply do not even try!!!