Johnson Insurance Auto Insurance Reviews

This place is ridiculous. I had one speeding ticket and after being insured by them for 8 years they automatically put me into their high-risk category with a rate increase of over 200%. They quoted me $600 per month for insurance. Are they crazy? Sure... let me just get out my chequebook and pay for that, no big deal.

The customer service is horrendous. If you call and your 'service advisor' is not there, they send you to random people all across Canada who know absolutely nothing about your file and what you are talking about. When we purchased a new car I spent over 2 hours on the phone being transferred around until someone eventually helped me, although not pleasantly.

A lesson to anyone who wants to be insured through these "big guys"... go through a broker. I was able to get my insurance down to $125 a MONTH vs. the $600 per month they quoted me. As soon as you have an accident/ticket, they take that opportunity to screw you. I will be letting everyone know of this terrible experience.

After several years with no problems lately there has been a constant stream of mistakes and errors, so much so that even my leasing company rep has been surprised the the level of incompetence with very basic instructions and information. I'm not sure what has changed but something sure has when a simple confirmation of insurance has to be redone three times. Add to this that I can never get my agent on the phone or to return calls or emails and I'm looking for a new provider.