Johnson Insurance Auto Insurance Reviews

My husband has been with these guys for many years... we ended up finding a better rate and someone we could talk to in person. We called to cancel and asked if there is anything else we need to pay. She answered no. I now have a 1.73.53 cent bill and 2 bounced payment fees. Happy I got my husband out of this place! They will be getting it thrown right back.

I had claimed recently and they decided to give me value of the car as it was not repairable. They gave me rental car just for 4 days, today is the last day and still I didn't receive cheque and when I call them to extend rental period , they don't pick up phone...no reply of email and finally they talked so rudely and denied for rental extension..........

Shame on you....you love just money but not customer service and your business.

Beware dealing with this company. We tried to leave for another insurance co that offered the same auto coverage for lower rates and Johnson charged an additional $180 in cancellation fees in order for us to cancel (more than 1 month of payments with only 5 months left on the policy). Belair Ins was $45 / month cheaper right up front, so I would suggest avoiding this company and dealing directly with Belair instead.

I can't even bring myself to assign even one star to this fly by night company. I was in an automobile accident last year. The other driver -- insured by Unifund -- was at fault. My insurance carrier (StateFarm) got the run around when trying to get Unifund to cover the cost of the emergency vehicles that were called to the scene of the accident. Unifund doesn't answer the phone and they don't return calls from the State Farm claims adjusters. Now I'm personally on the hook for paying over $400 to the county to cover the cost of the firetrucks showing up. If I don't pay, the county will turn my case over to a collection agency and my credit standing will be compromised.

I have been insured with Johnson insurance for well over 10 years now and have never had an issue until I actually needed their help.

Instance 1. My car was hit in a parking lot. I was not present, but the person left a phone # which I called for the info etc. Provide this to my adjuster who then tells me he can't get in touch with the insurance company. After him being unable to get me any info and being in a rental for weeks, I Email my adjuster asking what is going on and whether or not I should be thinking about getting the police involved. I receive no reply for months. Not to mention I was charged 1200$ for the rental even though I have loss of use up to 3000$ and have for 14 years

Instance 2. The same car was stolen from in front of the house. The police were in a car chase with the suspect which resulted in damage to my vehicle. The adjuster tried to send me to a shop at the other end of the city when he already knows it is undrivable. Similar to my last adjuster, i asked him to send someone to appraise the vehicle at my home and have not received a reply in a week.

The sales department and customer service are all very nice and polite but that is just to sell you a policy. When it comes time for them to provide you service for the money you've been paying them it is a different company.

Awful customer service.
They increase rate for no reason and refuse to be completive. I called 5 different insurance companies and all gave me lower rate, when I mentioned this to a Johnson rep she became rude and refused to lower my rate which was jacked up for no reason.
Never again.

The worst service ever.
A loyal, paying customer for 26 years is disgusted with the rude and dismissive behavior of their reps. Taking my business elsewhere.

The worst insurance ever, Johnson increased every year my insurance and I don`t have any fee ticket and also I had to sent 3-4 times email about my cancellation, they did not provide me the correct information

Long story short. I had a mischief to my vehicle where someone cut into my ragtop roof. An adjuster came out and looked at it. He commented on the mint condition of the roof prior to the damage. It was taken to a dealership for replacement. The insurance company gave the ok for the fix, however against the advice from the dealership only ordered the roof without the liner. It had to come from out of country. Of course once the roof arrived it was confirmed that the liner was also needed. I was informed by the dealership that they had attempted to contact the insurance company on many occasions with negative results. I finally got a hold of the insurance company myself and advised them that the dealership was waiting. Then the dealership called me a day later stating they had a very interesting conversation with the company. The insurance company did not like the final cost evaluation from the dealership and began to barter with them. Of course the dealership advised them that the amount was set and agreed upon prior to work commencing. The work stalled until I called the dealership again and was advised they had not heard from the insurance company for the last week. AGAIN I called the insurance company and was told that they were not going to pay the amount the Dealership had described and I needed to take it to another place our pay the difference. At this point I am totally upset. I advised them I dont care where it gets fixed ...just get it done. Its been at the dealership for a month. Of course now they will have to pay the dealership for work done, and most likely have the vehicle towed to another place to have the work completed to save $1300. Of course by the time tow charges and dealership costs, and the cost of my rental vehicle for the last month, the $1300 dollars would be absorded already. Brutal customer service, and I will be changing companies asap.

After years of loyalty, we have been treated with extreme rudeness, and very high payment. Their customer service is so awful. I might of stayed, but after the way we were treated, we will never give them business again. I strongly suggest everyone goes with another provider.