Manulife Health Insurance Reviews

A very archaic online platform that is difficult to use even for a person under 30 such as me and many of the features don't work. Even submitting a question in their question boxes only provides automated responses via email, stating that they cannot answer any questions. It seems like this insurer is short-staffed and all Customer Service calls are sent to Manila, where the service line is terrible so it's difficult to communicate, the wait times are long, and there are occasional language difficulties. There is no real conversation or explanation provided when calling with questions, it's just a bunch of scripted lines that they recite, which is very frustrating. I don't recommend this health insurer.

The plans are sort of run of the mill compared to other companies.
My biggest beef is the absolute lack of customer service.
You can tell they're going out of their way to make connecting with an agent as inconvenient as possible, and when their online self serves options continuously change and get more complicated to navigate or even log in this becomes increasingly infuriating.
I realize if everyone used their health benefits to the full extent, the companies would be out of business but this is unacceptable.

Waited almost an hour the first time... asked to have a supervisor call me back 11/2021.
Waited 41 min the next time no supervisor called me back from the first call. 12/15/21.
Called 1/21/22 Waited 1 hour 21 min. 57 secs. The call was disconnected! Called 01/31/22 all lines at capacity...disconnected. Won't respond to emails on the website... Why bother having that option. Manulife is a disgrace.

Terrible service, no customer value, no details in an email or online account, the poor app on android...