Manulife Health Insurance Reviews

Spent 3 hours today either on hold, being transferred, or calling back after getting disconnected from poor quality phone lines. Just wanted to make a credit card number change to a drug plan. Nobody in this phone center has any idea what’s going on. They just transfer calls or hang up. Pathetic.
Last year, put in a claim for ambulance service in Ontario. Someone thought it must be Jamaica and since I don’t have travel insurance outside Canada, it was denied. It took 6 months of constant work to get results.
How does this company still exist? If you are offered ANYTHING from Manulife, run, fast.

I think Manulife regrets doing this program because they've been slowly hollowing it out bit by bit every year. The rewards get worse, and this year my status went up, and I didn't even get a discount. I called them and gave up after being on hold for over 30m.
They're a pretty mediocre company at the best of times, and this product is sub-par.

I have health coverage through my employer with Manulife. I recently purchased CPAP mask for my CPAP machine. I have been using CPAP for more than 10 years. CPAP is not listed in covered items on the mobile app however Manulife agent advised me it is covered on the phone. I applied for reimbursement, however It was not paid after 20 days. I followed up several times, and they asked me Doctor's prescription and diagnosis report. So I found the old diagnosis report and Doctor's prescription. Then submitted the documents. It is about one month that I am following reimbursement and each time the agent says within 24–48 hours it will be paid but nothing happens. They lie all the time. They didn't tell me why it was rejected at first place and now 10 days after submitting documents still I am waiting. This is the worst health insurance company I have experience with.....terrible…

I am enrolled with our company health group plan. But this is the worst insurance I've ever dealt with. There's no service at all. For claims, you get denied multiple times if manually submitting even if it's clearly covered. You have to call just to have it get through. No flexibility or care at all with the customer. Even the clinics I go to says the same thing - difficult. I was also previously enrolled with our company group retirement plan. Same thing. The people you talk to are just robotic and no sincere care to help customers get the best value from the benefits they are foremost entitled to.

After having Manulife Group insurance with my employer prior to retirement, I purchased Manulife Follow me at the top coverage plan. Since then, coverage has been reduced every year and rates have gone up every year. My prescriptions that were covered are no longer covered. I advise anyone to look at another company and stay away from Manulife…..they are absolutely brutal in all areas!

When I retired, I enrolled in the Manulife dental and health benefit plan through the Chartered Professional Accountants membership. I was disappointed to find that most of the claims I submitted were denied even though it appeared as though they should have been covered. I would not recommend Manulife to anyone.

If you try to do 2 different procedures same clinic same day will pay only one and only 80% of reasonable (not the price you’ve paid) price only.
Tried not to pay for dental treatment for redoing root channel. Only after my company hr contacted them, reimbursed money saying there was a ‘bug in the system’ on their side.
God save you from getting with this insurance to the point you actually need insurance cause of disability.

If I had the option to give lesser than 0 stars, I would have. No coverage for prescription even though the physician has prescribed the medication. Stay on hold for more than an hour. When you inquire about the rationale for the declined prescription, I am told to coordinate with the physician. The person on the phone kept repeating “coordinate with a physician” when asked to coordinate what? She had nothing to say. I asked to transfer me to the supervisor and to provide the employee ID, I am told that the supervisor is not available and the employee id cannot be shared for privacy reasons!!??? So how are we supposed to resolve any issue? Planning on cancelling the benefit right away if that’s even an option

I have sent a dozen emails to Manulife regarding a case# as well as phone calls back and forth and not one person can get me an answer as to why it’s saying I chose no health or dental coverage. They have not answered a single one of my emails and every time I call customer service they tell me to wait 2-3 days for the email and then that email never comes... The worst customer service experience of my life!

Filed a claim in September 2021 and I still don't know today July 2022 why my claim has not been settled. After many phone calls, and e-mails by my insurance broker and myself we have not had any concrete information as to why my 200.00 euro claim has not been settled. I will not recommend Manulife for travel insurance based on my experience.