Canada Life Health Insurance Reviews

Never received a package regarding the change from Sun Life for the public service health care services. Our pharmacy told us we were no longer covered.

File transfers from the previous company to Canada Life are incomplete, only my first initial was received by Canada Life, they refuse to correct it before July 1st, now it’s the 13th + no agents available at the toll-free dedicated line for federal employees. Their regular telephone line gets us an agent to speak with, however, they are unable to do anything for us + keep transferring to other queues which have 45 -60 minute hold times. Some people are being told 12 business days for any corrections to be done. In the meantime, 1000s of $ retirees will have to pay just for prescriptions not to mention dental fees. Their website + their app does not function either, even if you can log in the website gives corrupt file errors for all jpeg files that are submitted. No one to talk to + no end in sight!

Super slow. You might have to call customer service multiple times before your claim goes through. Small updates like a change of address and banking information take days to update. Inconsistency in the information that customer service reps are giving out.