Manulife Group Benefits Insurance Reviews

Every claim has been a battle since joining the new plan 8 months ago, culminating in them refusing an estimate for a partial plate, due to the teeth not being removed while under the plan! 2.5 months, and two letters to approve compression stockings!

I have called Manulife 3 times today with a simple question, the first time I was told to call my Colleague info center and when I did they just transferred me back to Manulife. The second time the operator told me he was going to make some calls on my behalf, then I was transferred again to the CIC. Very unnerving to deal with. I should know better than trying to get any answers out of them. Very bad customer service.

This was forced on me by my employer. First time I have ever had any sort of health coverage in my life. Thought my 3-night stay at a hospital for hernia surgery would be covered. Not. Guess I'm flushing money down the toilet on every payday. Now that I read the booklet I see many less important things covered but not hospital charges and it was only $765. The customer service guy was ok but the product itself is utter garbage.

We have Manulife as our company's health and benefits insurer. We have only been with Manulife for 1 1/2 years and I have already had two multi-month disputes with them about honouring claims. They make it as difficult as possible to get your money. You have to jump through so many hoops to get your claim that it is obvious that they just hope you eventually give up and leave them your money. We were formerly with Great West Life. What a shame that our company tried to save money by switching insurers. GWL was so nice to deal with.

I opted in through my group program to get basic benefits. When the company I got glasses, dental, and health benefits from sent in claims, it was great and hassle free. The moment I tried contacting them, it drove me crazy. There is no email for the group program without signing up, and that sign up takes several days before it can be approved to create one to do so. I have tried calling, but it's either busy or it's too late to do so.