Wish I had opted out of their service.
by Mac on Jan 27, 2025
1 out of 5 stars
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Horrible service, ultimately quit my job rather than having to deal with the representative that cared more about costing me money on additional forms then reading what my doctor actually wrote in the replies. They then ask me for feedback on the claim, provide it as honestly and politely as possible, to have a “manager” call me to tell me I checked a box saying I needed her to call me. No, the box asks if it's okay if you call me - and you have a frustrated customer, and you think the best thing to do is call them to antagonize them without even offering an apology for a negative experience or any other half decent thing that could have been said to de-escalate. Will never use their services again, and the next time I'm helping decide on benefits' provider I will be making sure the company switches away from this provider.