RBC Insurance Group Benefits Insurance Reviews

My sister has carried and paid for her long-term care insurance with the RBC insurance for the last 20 years. She has been declared to care for herself after a PLS (Primary Lateral Sclerosis) induced femur fracture surgery. She has been assigned to a type B assisted living facility waiting list. Thinking that my sister has a long-term care insurance policy with RBC Insurance, I have her moved into her preferred facility on the list to wait for an opening on her limited savings and filed for her RBC Insurance claim. We have been required to fill out additional forms every time we have finished one set. They even tried to misconstrue the care level of this facility, even though it is a type B qualified facility on the official list. After requesting for my sister's original PLS diagnosis from the clinic, RBC Insurance now requesting from the in-house case manager for her current health condition. It's a stalling tactic. I have notified them that we have consulted and will retain a personal injury law firm and will proceed, once they deny my sister's claim. It's so inhumane and unprofessional to treat a disabled person in need, who has contributed to her policy faithfully for the last 20 years.