RBC has horrible service
by Jess Harnett on Mar 16, 2021
1 out of 5 stars
Mortgage Reviews
RBC Fixed Mortgage Consumer Reviews
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I had previously my mortgage with Scotia and the service was just ok, nothing special. When it was time to renew my mortgage, I decided to move it to RBC since they agreed to match a better rate that I found somewhere else. The whole experience was very good - friendly and knowledgeable mortgage specialist from a Shaw and King branch (Toronto) guided me through the whole process. I got a great variable rate and was happy to see all my products in one RBC online banking account. It is much easier to manage all my finances if they are all with RBC. They were eager to get my business, worked for that and I have not regretted moving my mortgage away from Scotia. The same about my wife - she was initially with Scotiabank but also moved her mortgage to RBC.
After looking to renew my mortgage and not getting anywhere with RBC, one simple email and I was already being looked after by a rep of another company. Got a lower rate and will pay off the home 2 years sooner.
I've now waited on hold two different times now with RBC. Both times on hold for over an hour trying to get some of my current RBC mortgage documents. The first document I requested was never sent out (wasted an hour and 30 min + on the phone).