RBC Insurance Life Insurance Reviews

Sent them a letter of request for cancellation at the end of March to the most recent address from their latest communication. 6 weeks went by with no email no reply. Went to their office in Brampton and talked to their Agent and Manager. They told me they had moved out of the last location. Strange enough my letter was not returned by Canada Post. I assumed it was still delivered to their Head Office.
The Agent gave me some forms to fill and signed. She told me it will take 2 to 3 business days. Two weeks went by and I sent her a email to follow up. She said she emailed the Head Office. Any other week came and gone still nothing. I emailed the Agent again and she told me they were behind. I will have the process finalized the next week. I then put a Stop Payment request in CIBC because they still charged me two months in a row. I found out they still charged me for the third time!
I will refer this to my Lawyer if they are still dragging their feet. They want to drag it on as long as possible and charge me a very high interest rate on the chunk of money they advanced to me last year. It’s just a nightmare dealing with them.

They make money by keeping money from their customers and closing/ lacking accounts in middle of transaction which end up not being posted and you need to call them until you decide to terminate and close even new account before using it and then they want you to pay them for closing account... Scamers no wonder they have been sued and hope many of us can get together and make a formal complaint

Took advantage of the fact that we were new home owners and added so many extra charges. Denied me due to being on anti anxiety medication. When canceling my husband's plan, never got back to us via fax or email and proceeded to take the money out of his account after we have already cancelled. Hours are on eastern standard time so we have to call at 6am to even reach them, and you can't leave a message on machine. Would never recommend.

I talked to customer service over the phone, and they told me to email them for my inquiry. I received the auto-reply told me they have received my email, but they never reply me with my questions. I wanna cancel my policy, they said they already received my request, in processing, however, it has been almost three weeks, nothing was done. I will never ever recommend RBC insurance to my friends.

Outside of the fact, that it takes months to ever hear back from your own case employee, it took 4 months to set up my life insurance and I am still waiting to actually receive anything in the mail to confirm my insurance is, actually, in place (other than the fact that they have started withdrawing funds for this). Healthy female, no children, in my 20s, never smoked, have never done any drugs, drink infrequently. Just blown away by their utter incompetence and horrifying communication skills every step of the way. This company is an absolute scam and I will happily recommend anyone to use any other company when it comes to your insurance needs. Sad to say, but thanks to this horrific encounter, I will likely pull all of my insurance - home, auto (3 vehicles), and life, along with all of our bank accounts and go somewhere else. RBC does not deserve your business and they need to get their act together. They work for us, not the other way around.

RBC told me they would let me know when my policy would take effect so I could cancel an existing policy I already had... but they waited 24 days to have me sign it, but still charged me as of the date they had written the policy. I ended up paying two premiums for a month. Very sketchy and unimpressed. Choose someone else!

After getting life insurance I decided I didn't want it at that time. I called the company the following day to be transferred to 3 different people all in which said they were going to email my original sales representative. This phone call took up at least an hour and a half of my day. In the next 4 days, I received the life insurance package which I have cancelled. I called back to wait another hour to talk to yet another person that was going to email my original sales associate. At that time I demanded to talk to someone who could cancel it immediately. They gave me an email that I had to send an "I want to cancel " verification letter too. A few days later I received another package and a phone call asking what I thought. Again it was still not cancelled. A different email was given. This company is terrible!!

Canceled my account 3 times. They have taken payments out for 4 straight months in a row. Their certified agent Hisham told me that the person who called me when I ordered the accident insurance called me out and lied to me. I was promised I would receive a refund in 72 hours and they have now cancelled my insurance. The very next day $72.00 was taken out of my account and when I called I was told that they saw I had a refund coming in 10 days, not 72 hours as I was told. Another lie. Be really careful with these people. I am shocked that the Royal Bank would act in this very unscrupulous manner. Save yourself a lot of headaches and buy your insurance from a reputable company.

Terrible services.I tried to cancel with them for 2 months received notification that the cancellation email was received and someone would get in touch with me.No one did, called again gave me the wrong cancellation email send it again with all the document and still waiting , i had to put a stop payment on my account.Never had an apology from a manager or anyone.When they call you and ask if your interested into life or health insurance just say no and hang up , waste of money and waste of time.