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Cooperators Home Insurance Reviews

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(136 reviews)
Cooperators
2.1 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
22.2%
Agent/rep availability
22.2%
Agent/rep knowledge
11.1%
Claim - fire
11.1%
COVID Handling
11.1%
New purchase experience
11.1%

Top negative trending topics ?

Agent/rep attitude
44.4%
Agent/rep availability
33.3%
Agent/rep callbacks
22.2%
Claim - adjuster
22.2%
Agent/rep knowledge
11.1%
Billing/payments
11.1%
Claim - denial
11.1%
Claim processing time
11.1%
Policy clarity
11.1%
Policy coverage
11.1%
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Huge Rate Increases!

by Nick on Aug 1, 2017
2 out of 5 stars

After only 1 year of being with Cooperators, they increased my premium by 15%! Did my home increase in value? No. Did I add features or reduce my deductible? No.

I did lose my 5% "new signing discount" so that leaves 10% less. After calling Cooperators they claim it's because of "all these new features that you're getting." More likely, it's because you brought me in at a low rate and will continue to increase my annual premium by 10%. Could you imagine if public insurance/utilities did this?

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Insurance Rates, Prices Policy coverage Billing/payments