Belairdirect Home Insurance Reviews

This is still going on in the 4th week with NOTHING. The first adjuster they assigned to my claim was on training the entire first week. I got the run around with several other adjusters just trying to kill time. Then the woman from Paul D. came and after looking at my broken apartment said, "all I see is a pile of broken things". but at this time, I don't think I can offer you anything". I said that they have to take responsibility for my contents. Then the adjuster came back from the training and spoke to me once and thereafter never returned any phone calls or emails. Suddenly, another adjuster sent me an email stating he was my adjuster and would like to view my property like the next day, because he was going on HOLIDAYS. He said he didn't really want the claim and that he had enough of his own claims, he didn't need mine added to it. He then came and it was impossible to see the damage properly as things were in pieces and needed someone to try to put my bed together to see if it was possible or not. It was in several pieces and piled. My couch had something rattling inside and when I unzipped the under part there was a piece of the frame dislodged and floating around and he said - "What's that?" Where did that come from, I don't know what that is". Like I went outside and got a brick and put it in the zipped underside of my couch. What a horror of a human being he was. And then he wanted to give me $200. for my TV which costs $800, and… well just etc. etc. etc. and then he was on holidays. And now that's where I am now and no one will call me back at all. I was given the adjuster’s bosses name and he is not in the office. They didn't dare tell me he is on holiday's but that he is out of the office. Then they gave me 3 other names at different times saying they would call me and no one did... DO NOT EVER USE THIS INSURANCE COMPANY!! IT IS A COMPLETE HORROR STORY. STAY FAR AWAY FROM THEM. I wanted to give no stars, as that is what it deserves.

Had Julie S. looking after my claim...sure shell email you for information she needs but will not even respond to a single email/question or phone call. Needed information regarding my claim for my home...Called many times for months and get the usual we will make a note and get someone to call you back!!! NOT ONE PERSON called back !!!!! not even once!!!!! Ive never dealt with a business with this type of service!!! Any employee who deliberately ignores customers should be fired.

We had Belair home insurance for a couple of years. Then I noticed that from one month to another the automatic monthly withdrawal went up by more than $50.
I contacted them to find out why, and they told me that it was the renewal of the policy, and that they had sent all the paperwork advising me of the terms and conditions well in advance. At this point the tone is very severe.
When I pointed out that no such document had arrived to me, she ask me whether I was sure and not have missed it, with a tone insinuating that I was lying and that she knew it. After repeating several times that I had not seen such papers, that I check my mail religiously, and that I had never agreed to such increase, she agrees to check when/where the paperwork was sent. Comes back after a couple of minutes and states triumphantly how the paperwork was sent about 6 weeks prior, I say I have not seen such thing. Then she reads out the address, and I pointed out that I did not live at that address. I said that it did not matter anyways, I wanted to cancel this policy that I had never agreed to in first place, due to how I had been treated.
She became obviously angry and said that I still faced a more than $300 cancellation fee. I told her that it was impossible to have me bound to something I never accepted, that they had made the mistake. She insisted, and tired of being bullied on the phone for so long, I told her that I did not care anymore, I was cancelling it, fee or no fee, and that if there was a fee I would easily recuperate it in a few months with the lower offer from the competitor.

There were no more withdrawals, and I never got the fee in the end.

I have friends that say they are very happy with them. I was happy till this incident (but really, you're always happy while you are paying them and have no claims/issues). They have lost me as a customer forevermore, every year when I shop around I avoid them, because if they disputed something so silly as sending something to the wrong address, how will they be if I have a claim?. I got a quote from Intact and after finding out that they are related to Belair I automatically discarded it (it was not great anyways).