Axa (Intact) Home Insurance Reviews

Have been with this company for over 18 years. They took over the original company I was with several years ago. Attempted to make my first claim ever when I had a leakage in roof due to extreme weather. Denied. They claim the roof was installed incorrectly. Had the roof redone and asked them to certify that it was done to their standards. Again they refused. They don't do that. This company takes your money, raises their rates each and every year, does not give a damn if you are claim free... when you need them, forget about it. You will be digging into your saving to fix what insurance should be covering. Useless rude thieves.

In November 2009 our ensuite bathroom toilet overflow caused damage to our bedroom & bathroom flooring, leaking into the basement below the bedroom. Intact had Belfor Restoration out promptly & we were happy with most of the work. However, the carpet company gave us a choice of only two samples neither of which we liked. We chose the best of the two & were very unhappy with the product. We called the insurance company & they insisted the quality was the same as the damaged carpet. It deteriorated & we called them again after three years. They said we'd waited too long even though it wasn't our first call. We were given a run around.On Feb. 18, 2016 we had a new carpet installed that cost us $1470.44. Makes me wonder why we had insurance.