The Personal Insurance Home Insurance Reviews

We had flood since middle last year and the personal insurance haven't completed our claims up till today. The Adjuster is terrible and the worst I have ever seen. Flood is not what anyone want to experience and aside the trauma and the stress from that, working with this useless adjuster assigned our file is the worst thing and the worst person anyone can have. Since years we have been with personal insurance, this is our first claim and I must say, it is a terrible experience. Up until this moment, our claim has not been concluded and our adjuster available. Communication with this adjuster is terrible and frustrating. We called several times and left messages but she hadly return our calls. We sent email and no response. Even when she promised to call or send email, that didn't happen. She doesn't care what we are experiencing as a family. No empathy and I must say that is indeed inhumane. To worsen the experience, they have increased our premium since 3 months ago without completing our claim. I hope someone with professional ethics and good human relational skills can reach out to us. This is new year,we want to move past all this nonsense and get back to our normal life as a busy family.
Thanks.

Extremely long wait times to talk to anyone about issues with the insurance. Had knob and tube in the house when applied for insurance. They said was fine, finish the work within a month or two. Work completed, but then they required a letter by the electrician and not the city permit inspection. NOT INFORMED UPON INITIAL AGREEMENT. This insurance company not for the people. They threatened to cancel my policy without it, ultimately had to cancel it myself since they lied. The price was good, coverage decent. Never had to make a claim. Would recommend if you have a fine house and never need to talk to them. But any issues? Be careful.