RSA Home Insurance Reviews

The restoration co. Sent to clean up caused more damage than the flood. It’s a trickle down payout that everyone gets a ‘piece of the action’.
We refused their blanket write offs - therefore you don’t get full replacement $ coverage.
We refused their chosen contractor therefore you don’t get the full dollar amount.
It’s a scam. Only use insurance if you absolutely must!!!

Avoid. You are paying for NO insurance.
- NO you will not get matching items. If the bottom cabinets are damaged, they will only replace the bottom and not the top.
- NO you cannot negotiate ANYTHING
Overall, dealing with them was worse than the actual accident/leak.
They are cheaper for a reason!

We had a burst water main pipe inside our home you could hear it gushing on our bedroom wall. After chasing RSA for weeks they finally sent some cowboys to stop the leak after 12 weeks, yes 12 weeks it must have cost me a fortune in calls etc. Then one of their contractors decided to steal one of the legs from my dishwasher TEA response "it's your word against his", so they let thieves work for them. I would advise anyone to avoid using this company as it's not the first time they've done this to us, even having a cowboy team repair our car that was damaged in a bit and run. Absolute garbage company.

RSA are rubbish to deal with when you have a claim. Quick to take the premiums. Very negative experience when dealing with them on a fairly minor claim. Too many negatives to list here. Sufficient to say NEVER AGAIN WITH RSA

Not impressed at all!! Set up car insurance (or so I thought) on Thurs. for possession of car on Sat. As required, VIN was emailed Thurs. pm upon return from a car dealer. On Fri. accepted policy was "withdrawn" and another one at almost $15 more a month was offered. Accepted and again "withdrawn" for another policy yet another $23 more a month - $37 a month more than offered/accepted yesterday. And single month payment went to double payment. Conversation with a broker just after 4 pm and she was going to transfer the account to a colleague to try and do better. It's now 6:30 pm Friday evening, I take possession of my new car tomorrow and I have no policy with RSA because I haven't heard from them. I hope they are enjoying their weekend. Thanks for nothing and leaving me screwed with a new car I can't get because I have no insurance and everything is now closed for the long weekend. What the hell are you doing selling insurance if you don't know what you're doing? You can't screw with people that way. Well, apparently you can because they did.

Been with RSA for over one decade and one small auto claim. Premiums kept creeping up and up and realized they were out of touch with market. Could have saved over 20% on last renewal. Broker convinced me to stay as I'll have a long history with them if I ever have a claim. So this year I had one water claim after a huge storm, I had their very expensive rider on policy so figured everything would be OK. They fought for every last dollar and cent-- very poor...When you have the chance...move on (wish I had - won't make that mistsake again...)

Hi
Have emergency cover with RSA and my boiler had no power.
Rang them up and engineer came within the hour and said we need new pcb.3 days later came back to fit and still didn't work so 2 days later came with another and all heating and water worked. Only problem the boiler heating of radiators stays on and only way to stop it is by turning the boiler off. Rang RSA and they told me that they had solved the emergency problem of no boiler so the emergency cover is done, even though I now have to turn the boiler off to stop the radiator heating.
Half a job done, never again.
Garry

Home was vacant as I moved for work and the house is still on the market, this was communicated to RSA, and the home was inspected every 72hrs by a professional service as per RSA's own guidelines, answered all their underwriters question and still the only communication was a registered letter with one paragraph stating it will be cancelled 15 days after the post office recieved it, great for someone away weeks at a time for work! Also no explanation why. just "underwriter reasons". I've been with them for over a decade and never had a claim or late payment.

I used to have tenants/auto/home with RSA, never ever again!

They don't put anything in writing. They change their minds with the wind. Nothing is as it appears at first. Never believe anything they say and record everything they say by emails but it won't help as they will just deny it. Eventually you will have to report them to the ombudsman..