Aviva Home Insurance Reviews

We had a freaky situation where a tree fell on our power line causing a surge and blowing out many of our electrical household items.

The National Claims Specialist (Randi) dealt with our claim in an efficient and professional manner.

I recommend Aviva Home Insurance.

Aviva was easy to contact, patient, and very quick while processing my recent claim. I had to reach out to them a few times but each time quick results were achieved.

We had a major flood in our condo unit due to main hot water pipe break in the hallway in March 2015. We were covered by the Strata insurance and home owner's insurance (Aviva) and experienced two very different response from these two Insurance Companies. The claim issues related to the Strata Insurer not finalized yet and still we are negotiating!

Fortunately our Insurer "Aviva" had been very professional and didn't hesitate to look after us from day one. Aviva provide us with nice accommodation (not that easy in Vancouver), all the furniture were properly stored or replaced if needed, The adjuster, field service rep. made himself available all the time and acted in a kind & professional manner. I would hesitate recommending Aviva to the home owners

2009 we had a fire, one of the kids playing with a lighter. We were worried we would be denied insurance because it was one of our kids. He was only five so he wasn't deemed responsible thank goodness! Fire started in a lower basement bedroom, that room and the back half of our home was destroyed, nobody was hurt. Aviva gots us an advance cheque quickly because we basically lost everything, we had 4 kids, 2 adults, they paid for a rental home for us while our home was rebuilt. We selected the company that rebuilt it from one that Aviva recommended and we were happy with the work they did. We were back in our home in 6 months. I'll stay with Aviva after that. When you have a large loss and the insurance company takes care of things the way they did I wouldn't go anywhere else!

Service has always been prompt and courteous, claims have been settled quickly, and the price seems like good value for the money

It is a company plan so the premiums are a bit better than "average". Any claims were handled quickly and without issue.

Very willing to help when needed. Quick settlement of claims

I found then to be very prompt and very pleasant to deal with and has the matters settled in a reasonable amount of time

Good product and service price not as good as my new insurer