Meloche Monnex (TD Insurance) Home Insurance Reviews

For the past week, I've been trying to get a hold of an agent to update the status of my home roof. Meloche and Monnex limited insurance coverage on the roof because I couldn't provide them with an exact date they were last replaced (new-to-me home). The wait times are beyond ridiculous. For three days I've been on hold for minimum 2 hours before giving up. Yesterday I got lucky after an hour and a half... and then the guy I spoke with said he needed to find an agent licensed in my province... and then before I could respond I was back on hold for another hour before giving up. That said, when I do speak to someone they are fantastic. I'm pretty happy with the value for money, but I've never had to make a claim before. Please fix this Meloche and Monnex. I've been a loyal customer for 15 years and only recently has this become an issue. I'm starting to look around for a new provider.

I have been with the company for twenty+ years. Now they refuse coverage for above ground water damage because my roof is older than fifty years - yet a tin roof is the best and most long-lasting. Also now limit sewage back-up to $15000.

I was not affected by the calgary flood. Roof blew off in a windstorm in 2011. It took three months for an adjuster to show up and inspect. I was told I had to take action to ensure no further damage but anything I spent may not be covered. In the end all was covered but it took 8 months for their contractor to replace the roof. I had a minor sewer back up due to a collapsed city sewer line. Quick response but poor cleanup by their contractor. I completed the cleanup myself. A registered letter has arrived saying that they will not renew my insurance next month.

After 20 years , TD sent us a letter telling us that we no longer meeting their underwriting guidelines . Two claims and two incidents in the past 3 years and that was enough for them . An incident is where you call the insurance company and talk to the claims department, at the end of the day we made no claims on theese calls becasue we just wanted to make sure that there was no damage during a hail storm . Am I not following due diligence by having them come out to check to make sure? According to their metrics , you can have one claim for $ 700,000 and your still OK in their eyes . If you have two claims totalling $50,000 and one incident , your a high risk client now. Time for them to say good-bye to you. As the client rep said , you are at higher risk of impacting our rate of return. I said if I have to move my home insurance and going to move my car insurance as well. TD response was " it really doesnt matter to us - go ahead"
Come Hell or High Water , TD won't be there !