Johnson Insurance Home Insurance Reviews

I have been with this company for about 10 years and made no claims. I made my first claim in August for a house fire. Since I made the claim, the company has to keep telling me different things about my policy. When I bought it they told me my policy included loss of use. When I made the claim, they said, I had no loss of use coverage. When I challenged that, they changed their statement to say my policy limit was only $2000.

If you want peace of mind, I would not recommend them.

We were originally insured for our Quebec cottage through The Personal. For some reason in 2019 Johnson took over the Personal files and decided not to insure Quebec cottages. They say they sent us a registered letter however we never received notification of a registered letter and so never received it. The annual payments were being deducted from our account automatically which had been going on since 2011. We never noticed that the payment didn’t come out. So although Johnson had other contact info for us they never made any attempt to do so. They cancelled our insurance and a year later when we contacted them to update some info we found out we had no insurance. I should mention there was never a claim made on the cottage. Now because there has been a lapse in insurance we are having a very hard time finding a company who will insure us. This ordeal has left us in a very bad predicament with a cottage that other insurance companies do not want to insure due to the lapse in insurance. Run from Johnson and run fast!

Johnson’s insurance the worst. By their own admission today they told me that other insurance companies have waived the deductible for the hurricane but yet their company will not do that even if you have been a loyal customer for 29 years and never put in a claim.

They shouldn't even be in business. It's like dealing with a fraud / fake company. Your claims adjuster never answers your call and if he does he has no answers for your questions. My basement was flooded On Jul 16 and they are still working on my file they say. Wait time is more than an hour and finally, when you get to talk they transfer you again which takes you to the voicemail of the person you wanna talk to. I wish I had seen these reviews before I chose them for my insurance. Their prices are way high and very poor coverage. Their price goes up without your notice. IF YOU HAVE INSURANCE WITH JOHNSON PLEASE CHANGE IT, IF YOU EVER HAVE A CLAIM YOU WILL BE GOING THROUGH A NIGHTMARE. These reviews on this website are true please read them, keep them in mind when you choose your insurance company.

Coverage keeps changing but rates keep going up. Very poor customer service. Tried for 3 days to get an answer to the question. Never did get through to a human being. Finally switched to another company.

Paid into this company for well over a decade. Got two small claims about 4 years apart and provable with police arrests. Next thing I know my whole policy is altered against my wishes that greatly reduced my coverage and jacked my premiums. They still have made many thousands, perhaps tens of thousands of dollars off of me for several policies, but that isn't enough for them. You will never get them to pay a penny towards a claim, once they are finished screwing you over with arbitrary policy changes that have nothing to do with any change in your risk to them.

They are cheap but they are horrible to deal with in every possible way. They told us our policy was cancelled and continued to take payments from us even though we talked to them and sent various emails stating we were cancelling our policy for both home and auto and they are still arguing with us that we didn't cancel the policy. And when we made a claim, they were horrible and expensive and not upfront about what was required. A month after we had the work done they started making requests for pictures before (which we obviously couldn't get because the work was done), during and after. And for a receipt. I had asked them prior to the work being done what they needed and I had emails stating "nothing"

Since august 29th a flood caused severe damage in our basement causing mold, destruction of the walls doors tiles and dry wall. Contacted the johnson insurance over a million times. No results, no money, nothing. Today is November 7th, and still nothing has been done. This is fraud! basement is ruined and insurance wont help. Been paying them for 6 years and at a time of crisis i received nothing from them!

We moved from an apartment to our first home and all seemed well with our Johnson insurance until a month later when our mortgage company contacted us to ask what we were going to do about our cancelled insurance policy. The Johnson agent didn't process the payment properly, so they cancelled the policy with no notice of any kind - in fact, the copy of the cancel letter we received was addressed to the mortgage company, not to us. We think it is sorted out now, after a panicked phone call or two, but we don't really feel safe with Johnson at the moment.

We had a break and enter in February 2014 and now almost two years later has not been resolved, the claim adjuster Claimspro, were very difficult to deal with and are still in possession of items that were given back from police to us and given to the adjuster but the adjuster felt they didn't need to be replaced. In particular a $529 mastercraft chop saw that was left outside in neighbours driveway three houses up in rain..freezing rain for god knows how long but the adjuster feels it is in full tact and not needed to be replaced. We have contacted the Insurance Company on several issues and seemed to be passed off because it is a claim issue not theirs. We pay high insurance premiums for peace of mind that if something tragic happens you are covered, we had replacement cost and we still haven't been reimbursed for many, many items that were stolen or damaged....we were treated like the criminal and not the victim.....we will be changing insurance when this ordeal is dealt with........