Intact Insurance Home Insurance Reviews

Worst insurance I have ever dealt with. We had multiple rocks come completely through our roof of the house and garage. Took 6 months before they repaired the roof. The garage has been leaking since December and no word on when or if they are going to fix it. We have written email after email and no response. Then when we said we were getting our lawyer they were here the next day. Insurance to me is there so that if anything happens you have peace of mind. Not in this case. If you can avoid going with intact I recommend that you do.

Terrible service from Intact while filing a claim. Agent preferred to send 4 inspectors and one engineer just to proof they were not responsible for wind damages to the my roof. Ridicules. In addition very disrespectful, she would not listen to my side like talking to a machine. She would just repeat one sentence over and over. Clearly she was not there to help a customer but rather to just proof her point. Bad CS. Needless to say I replaced the insurer for a trust worthy one.

I had my home insurance with Intact for number of years. Premium was reasonable and didn't have a claim until April 2017. We had a minor leak from the roof following the wind storm and I lodged a claim for the first time. The so called Claim Adjuster who was assigned to us was just terrible and after months of processing the claim, we received a notification that our claim was not covered and hence eligible. Our roof was about 7 years old, made of fiberglass shingles and in good shape. We were told by the one who repaired that it was the wind storm that caused leak through the vent. We are okay with the reason our claim was denied but we were disappointed by the unprofessional manner our claim was handled by Intact.
Our policy was due for renewal in August 2017 and we did not accept the renewal offer from Intact although their offer was less than the one we accepted. You cannot do business with a company you don't trust.

If you are insuring your home with Intact, beware that there is the reason why they are the cheapest insurance around. They will be as cheap when they have to pay for your repairs as well. After hail demage on our house they would only replace parts of eavesdrops that have damage on them tying them upwith old ones so colour diference is clearly visible, instead doing all around house. Also for that took them 6 months to do. Save your self a haedaches and aggravation, pay few dollars a month more and have a proper company insure you, I most certanly will after this hard learned lesson. I only give them one star on rating because there is no zero available