bad customer service
by Kim Pegram on Jul 22, 2016
1 out of 5 stars
When my basement flooded recently, due to constant torrential rains falling for days on end, and finally coming through the basement wall, Economical Insurance refused the claim I had made. Their reason given for refusing the flood damage claim was explained away as this : Somewhere in the fine print there was a clause excluding the validity of anything other than flooding due to a burst plumbing pipe or coming through a floor drain.They , at no point, had made any diligent effort to let me know that I wasn't covered for this all too common experience among property owners. Or even more simply, just raised the amount I paid per year to cover this possible occurrence.. No, it seems obvious that their tried and true method is to skin the client for lofty premiums without ever paying out a nickel to the client in his hour of need. Therefore, Economical Insurance is not only a band of thieves, but they lack basic human empathy . The worst insurance company in the world is spelled - Economical .
Reading the above comments which are all negative made me write my experience (which was actually a good one) as I know we all forget to write good reviews when things go as expected. When our broker found us a deal with Economical for our home insurance, we weren't too sure as honestly, we hadn't heard about them at all. We accepted since they gave us the best quote. In June our basement was flooded. Right after our tenant found out at around 7 am, I called the customer service and the gentleman who answered was very friendly and understanding. Not long after that, the inspection agent arrived and they started their work that night. We brought our own contractor but the whole process from the beginning to end went really smoothly. The specialist assigned to us was very responsive, kind and professional and made the process so easy for us. Overall our experience with Economical was much better than we expected and I always recommend them to family and friends.
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During the fires in Fort McMurray economical were terrific because as one adjuster claimed the did not want bad press. Since arriving back home after mandatory evacuation we discovered a leak in our basement after heavy rain this was caused by bad drainage. Economical have been extremely difficult with this claim and have denied it. I will be considering a change of insurance companies now.