They cancelled my policy because my VISA was compromised twice in one year
by Karen Christensen on Jan 26, 2024
2 out of 5 stars
Changed carriers after 25 years because Sonnet was cheaper. That lasted for 2 years then year 3 - 70% increase! From $800 to $1400 and no claims, ever. Really, annoying was no notice it was going up that much. Just quietly charged to the card and it was a few days till I noticed and cancelled so they ripped me off for $20. Sonnet claims price went up because of claims, your neighborhood and some other things but went back to the previous carrier with only a marginal increase over last year's Sonnet price. They may start off cheap but no good for the long term and not worth the hassle of switching from a long term relationship with a previous carrier...
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Sonnet's rules are outrageous. Credit card fraud is rampant, everyone knows that. In 2023, my VISA had to be cancelled/re-mailed to me twice, in March and in November. As a result, 2 of my monthly payments of $66 didn't go through. I called Sonnet with the new VISA number after the fact in each case, and when I called the second time they said, 'Sorry, your policy is being cancelled.' Really? A customer with a perfect 900 credit score is cancelled? Outrageous.