Rogers Platinum MASTERCARD Consumer Reviews

Tried a promo offer and got the World Elite card. Used once and then they sent to security for review, no one ever called and when you call them, they have no answers. That was 4 days ago. I have since cancelled the card. Trying to get anything accomplished with customer service is beyond an embarrassment for this company. Do not bother with this joke of a company and "bank". Since then I have also switched cell phone provider for wasting my time

Worst bank/company I have ever dealt with! I sent money to the wrong account which happened to be my rogers master card, I called and asked if they could cancel that transfer, the first two customer service agents told me I could no problem, the third said they wouldn't reverse the transaction but they would be more than happy to give me a chas advance, like are you kidding me! So I get charged a fee even though I was told it wouldn't cost anything and it would be no problem to send the money back. They were also very rude as well. I went to cancel my card and they didn't even bother asking why. I'm cancelling all my products with the rogers company, internet, tv and phone after this.

In typically lousy Rogers service standards, those of you who have ever dealt with a cellphone or TV account know what I mean. They don't help customers in dispute situations unlike every other card I use. Basically a Mexican merchant put through pesos as US dollars. Of course I missed that when entering my pin and surprise when my statement showed the correct amount just 3000 usd not pesos. Of course no logical person would expect someone to have paid 3000 usd to play one round of golf. Yet the incredibly unhelpful customer service person said it's my problem since I put my pin in. Fortunately the merchant appears willing to fix it but how scary is it that they won't even call the merchant to help or flag a odd charge amount. Considering this card is for traveling it shouldn't be so unhelpful in such a simple occurrence. The second I get this money back, I am closing this account forever it is simply no where near the protection or help I get with other cards like TD infinite or Amex. Don't take this risk with this terrible company and card no matter the points available. Imagine if someone stole your pin and charged up thousands these guys wouldn't lift a finger to help you. Not worth it!

I had a Rogers Bank Mastercard along with a couple of others that I use periodically. When I was using the Rogers bank card there were really no issues. I used it and paid the balance every month and they increased the limit a couple of times.
I started using another card all the time and when I went to use the Rogers Bank Mastercard the tap didn't work. I called the company and to my surprise, they told me the card had been cancelled because I wasn't using it enough and I would need to apply for a new one... I refused and hung up. What kind of a business model is that? They didn't even tell me they were going to cancel it!!!

I had fraudulent charges on my credit card from Uber Eats in the Netherlands (I am in Canada). Furthermore, this credit card was never even added to my personal Uber Eats account, so it was clear to me that someone stole my credit card for their own account. They would not refund these fraudulent charges and so far I have spoken to ten different representatives who have yet to resolve the issue.

Slow service aside (every process takes a minimum of 2 weeks to go through), every time I talk to customer service they are rude and condescending. They don't care about any individual case, whatever the situation they would repeat the same information from a script. On top of that, they are inconsistent with important information such as reward rates and credit limit increase time limits. Never have I seen such incompetence.

Additionally, because they are a small company, transactions and payments also take a long time to process. If you need your credit card to pay any important bills, I would go to literately any other credit card company. The "cash back rewards" aren't worth it.

I called today to ascertain why I could not get into my card info. Spoke with a woman who didn’t understand that I was getting different views on my screen as to hers. First with Safari and then with Google. She said...Open your eyes! How tacky. Disaster.

Perks are great in theory but they happen to never work in practice. It's a constant struggle to cash in the cash back rewards, even if they are applied to transactions involving Rogers (phone bill...). But the worse is that to fix any issue, you have to call the customer service which is worse than awful. Reps never know anything and they even try to bullshit you. There is no possible way you can talk to any reasonable person and so any issue that you have simply stayed unresolved forever. So when it comes to perks, well, great you have all these cash back $....but you can never use them.