Rogers Platinum MASTERCARD Consumer Reviews

Just received a card... in the same week was advised by Rogers that the 4% rebate will on June 2 no longer apply to transactions in non USD amounts.. ie Euros, Pounds, Peso, Swiss Francs... so much for the WORLD part of the World Elite credit card... also cashback is decreased... and you need to spend more than 15,000 per year... All that work to set up so that I can cancel it a week later... Save your time messing around with this bank...

These product features are common. They offer relatively small rewards based on purchase amounts. But even this small reward can be impossible to redeem due to their horrible customer service. They simply ignore your requests and may even close your account where they don't like your questions or complaints. I once called them with a few basic questions about my account balances and CSR was not able to answer any of them. I was truly frustrated and the conversation resulted in their closing my account while I was specifically asking to keep it because I wanted my rewards redeemed. They simply closed my account because I was asking too many questions and probably was "difficult" for them. Afterwards, I called them again and CSR told me the account was closed voluntarily. This was not true and I keep the audio recordings of my conversations with Rogers MasterCard CSRs proving it was closed against my will. Never been mistreated like this before but have no regrets about closing the account, except for losing my rewards. No anger. Customers have the right to know the truth and opinions.

Slow service aside (every process takes a minimum of 2 weeks to go through), every time I talk to customer service they are rude and condescending. They don't care about any individual case, whatever the situation they would repeat the same information from a script. On top of that, they are inconsistent with important information such as reward rates and credit limit increase time limits. Never have I seen such incompetence.

Additionally, because they are a small company, transactions and payments also take a long time to process. If you need your credit card to pay any important bills, I would go to literately any other credit card company. The "cash back rewards" aren't worth it.

Perks are great in theory but they happen to never work in practice. It's a constant struggle to cash in the cash back rewards, even if they are applied to transactions involving Rogers (phone bill...). But the worse is that to fix any issue, you have to call the customer service which is worse than awful. Reps never know anything and they even try to bullshit you. There is no possible way you can talk to any reasonable person and so any issue that you have simply stayed unresolved forever. So when it comes to perks, well, great you have all these cash back $....but you can never use them.

If I can choose 0star, I will do that. Worst experience ever!! Very angry. The rep blocked my card for no reason, they are not helpful at all. Just repeating the same thing: we don’t know how long you need to you, just wait for the call! Never again with this company. I didn’t get to claim my rewards, which are around $300 Damn!! Useless!!

I made a huge mistake signing up for this Rogers MC. The perk was getting the reward points to apply to my Rogers Communications bill. I have always paid my Rogers Communications on a monthly basis - never late - never any added interest. This was confirmed on 3 occasions with Rogers. Then I began getting calls from this MC outfit stating I owe in August and this was ongoing until 1st week of October. I logged all phone calls - Agent- Date- Time - and Conversation. I have spent 7hrs calling both Rogers and the Rogers Bank MC people. I even set up a Conference call between Rogers & MC people. Rogers confirm on the phone that I have made ALL payments - MC people don’t address the 308.40 charge that was paid through my Bank Account. BOTH of these companies. Pass the buck - Rogers state they cannot access the Bankcard and the MC can’t even answer a question I have as to “where” they are getting their figures from. My card was never used for any other transactions. They were harassing me constantly - threatening a Collection Agency. I finally threw my hands in the air and paid the MC to stop the insanity. This Bank is a complete unethical - unprofessional item and does NOT operate like our Chartered Banks. DON'T ever apply for this card - Rogers Communications needs to disassociate themselves from this so-called Company!!!

Very bad customer service. Their reward can’t be used for bill payment. Not recommended to anyone.