Customer Service
by Ardiss Carrigan on Nov 20, 2023
4.5 out of 5 stars
Credit Card Reviews
TD Emerald VISA Card Consumer Reviews
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(17 reviews)
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Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
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I did everything they asked. Signed up at the bank as Power of Attorney, got an access card for my dad's accounts. They let me cancel the card and they waived the 25 dollar fee on a card that had zero balance and hadn't been used for years. I thought it was over. But my mom is still being billed 31 cents interest on the waived fee. When I called again they said that my access card they made me get was insufficient, but begrudgingly allowed me to speak to them about the card I'd already cancelled. They said there was no 31 cent charge even though it's on the bill from a few days ago. Mom is going to receive another bill saying she owes 0. I'll believe it when I see it.
Crappy customer service, have to wait on hold for over 25 minutes. I guess the bank doesn’t make enough money to hire people to answer the telephones in a timely manner. I had heard that TD Visa was the worst out there for customer service, and they are!
Tangerine World Mastercard®
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard.
What else will you get:
- Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
- No limit on the amount of Money-Back Rewards you can earn.
- Change your 2% Money-Back Categories to suit your spending.
- Mobile Device Insurance
Get this card / Apply online
Just a generic credit card with no special features. I use it for daily purchases and pay off regularly to maintain a good credit rating. The interest rates could be better but improving my credit rating first will help my case. Have always been able to sort out issues like once my card was hacked online
Not happy as the company changed the type of credit card on me without speaking to me plus they have raised my limit without talking to me as well.
Fraud has been dealt with very quickly and easily in the past. My card has very few features and no rewards but it suits my needs for now.
Tangerine World Mastercard®
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard.
What else will you get:
- Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
- No limit on the amount of Money-Back Rewards you can earn.
- Change your 2% Money-Back Categories to suit your spending.
- Mobile Device Insurance
Get this card / Apply online
I got it because it had the lowest interest rate around
I have had no negative experiences with the insurance on this card. Or any cash back as I do not have either option.
I really enjoy the lower interest rate on the card in lieu of actual rewards. Wish there was no annual fee though.
Tangerine World Mastercard®
Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard.
What else will you get:
- Have your Money-Back Rewards deposited into a Tangerine Savings Account, and get a 3rd 2% Money-Back Category.
- No limit on the amount of Money-Back Rewards you can earn.
- Change your 2% Money-Back Categories to suit your spending.
- Mobile Device Insurance
Get this card / Apply online
we started off with a higher interest rate but a few years ago after discussing with our bank
After getting the run around, put on hold forever on the two previous phone calls to Visa dealing with a fraudulent purchase on my card, I FINALLY had a very friendly, patient and knowledgeable agent to take my call.
This is a well deserved shout out to the Visa corporate executives —- Hire more people like that!!!!
Ps.
She speaks perfect English 😊