TD Emerald VISA Card Consumer Reviews

I did everything they asked. Signed up at the bank as Power of Attorney, got an access card for my dad's accounts. They let me cancel the card and they waived the 25 dollar fee on a card that had zero balance and hadn't been used for years. I thought it was over. But my mom is still being billed 31 cents interest on the waived fee. When I called again they said that my access card they made me get was insufficient, but begrudgingly allowed me to speak to them about the card I'd already cancelled. They said there was no 31 cent charge even though it's on the bill from a few days ago. Mom is going to receive another bill saying she owes 0. I'll believe it when I see it.

Crappy customer service, have to wait on hold for over 25 minutes. I guess the bank doesn’t make enough money to hire people to answer the telephones in a timely manner. I had heard that TD Visa was the worst out there for customer service, and they are!