Phones are not being answered, ever!
by yvie on Dec 9, 2024
1 out of 5 stars
Credit Card Reviews
Canadian Tire Options MASTERCARD Consumer Reviews
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(73 reviews)
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Agent/rep attitude (5)
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Application (5)
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Security & Fraud Detection (6)
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The payment due date on my statement was October 2.
Made full payment (EFT) through my bank on October 2.
Was charged interest for two days because it took Canadian Tire two days to process my payment.
Never experienced this with any other company when making electronic payments.
I have had my Canadian Tire Mastercards (2) for over ten years and I have never had a problem reaching customer service and arranging payments, being a small business owner if I have been caught without a payment. The agents have always been civil and take care of things immediately.
I have a simple question to ask that wouldn't even take 5 seconds to answer. I browsed the websites (Triangle and CTFS) for about 20 minutes and still couldn't find my answer. I then called and was put on hold for over an hour before I gave up. I guess phones are just too old-fashioned for their customer services reps. Hello? Is anybody home? Ridiculous waste of time! Not using this card anymore!